JFK Shuttle Supervisor (CDL B) (Open Availability Required)

ABM industries; New York (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

ABM Industries in New York is seeking an Airport Shuttle Supervisor to coordinate and oversee daily shuttle operations, guiding Bus Operators and Fueler/Cleaners to high service standards. The role involves safety, scheduling, and leadership across a 24/7 operation.

The ideal candidate has dispatch and supervisory experience, plus a valid CDL B with Passenger Endorsement. Flexible shifts including overnights and weekends are required; a comprehensive benefits package is offered by ABM.

Qualifications

• Previous dispatch and supervisory experience required.
• Must have a valid CDL B with Passenger Endorsement at time of application.
• 1 year of similar work experience.
• Ability to work flexible shifts including overnights and weekends.

Responsibilities

• Coordinates shuttle operations and supervises Bus Operators and Fueler/Cleaners.
• Conducts quality improvement inspections and ensures safety and passenger satisfaction.
• Provides guidance, training support, and leadership to the team.
• Monitors bus rotation, schedules, and time sheets; completes reports.
• Delivers excellent guest service and responds to inquiries professionally.

Job description

Job Description

The Airport Shuttle Supervisor position is responsible for coordinating, executing, reporting daily operations of the shuttle bus service, and giving direction, motivation, and guidance to Bus Operators and Fueler/Cleaners.

Compensation

$31.04 per hour. The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefits

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management .

Shift

24 hour business. Must be able to be flexible with shift including possible overnights.

Mandatory Qualifications

• PREVIOUS DISPATCH AND SUPERVISORY EXPERIENCE IS REQUIRED***
• Must have a valid CDL B with Passenger Endorsement at time of application***

Responsibilities

• Conducts quality improvement inspections within assigned areas of responsibility.
• Ensures safety and satisfaction levels are meeting and/or exceeding expectations.
• Assures the highest quality of customer satisfaction.
• Assists with Training and Development
• Provides guidance to Bus Operators and Fueler/Cleaners
• Monitor the rotation of buses in service.
• Provides excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions, etc.
• Leads and participates in a team to ensure the successful operation of the shuttle bus service.
• Conduct safety observations
• Complete daily operational reports
• Report performance issues to Management
• Establishes and maintains effective communication and working relationships with passengers, co-workers, managers, etc.
• Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.
• Capability of working various shifts as Operations is 24/7
• This position requires implementing corrective action in cases of team member disciplinary issues, ensuring that necessary measures are taken to address performance or conduct concerns effectively.
• Provides leadership and direction to team members.
• Provides open communication between Bus Operators, Fueler/Cleaners, Management, and fellow Supervisors.
• Provides positive coaching to team members.
• Assists with the training of team members.
• Oversee the adherence of the daily and weekly Bus Operator and Fueler/Cleaner work schedules.
• Reports damaged, broken and out of work features/items.
• Coordinate scheduling for extra service requests by client
• Oversees and performs additional service requests.
• Provides training to all new team members.
• Attends and participates in all meeting and training sessions.
• Completes time sheets, validates time sheet accuracy, and delivers time sheets to office.
• Performs all tasks and duties required of your team.
• Assign buses to Bus Operators
• Assign tasks to Fueler/Cleaners
• Complete required reports
• Email communications
• Can be positioned at Dispatch or in the Field
• Miscellaneous duties as assigned.
• Ability to work in various weather conditions.

Qualifications

• Must have a valid CDL B with Passenger Endorsement
• Customer Service Experience
• 1 year of similar work experience
• Previous dispatch and supervisory experience
• Must be able to work flexible shifts including overnights and weekends.

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

Equal Employment Opportunity Statement

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

For more information, visit www.abm.com