Jewelry Sales Manager

060 SAKS & CO LLC; United States; Sur place; USD 86 000 - 107 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Vision Insurance

Dental Insurance

Employee Discount

Résumé du poste

Exemplar Luxury Group in the United States seeks a Jewelry Sales Manager to own the sales experience, coach a high-performing team, and foster durable client relationships with a focus on luxury service. You will lead onboarding, training, and performance management while collaborating across functions to drive events and client development.

You will leverage technology and data to grow your personal brand, maximize client wallet share, and ensure a memorable shopping environment on the selling

Qualifications

• Experience leading luxury retail teams and delivering exceptional service.
• Strong clienteling and relationship-building skills.
• Ability to coach, onboard, and manage performance in-store.

Responsabilités

• Own the in-store sales experience and drive sales goals.
• Coach Style Advisors, develop clienteling, and onboarding programs.
• Leverage technology and data to grow client base and wallet share.
• Maintain a welcoming selling floor and manage events and client outreach.

Connaissances

Client Development

Team Leadership

Sales Coaching

Clienteling Tools

Outils

Jewelry Inventory System

Description du poste

Jewelry Sales Manager

WHO WE ARE: Neiman Marcus is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 33 extraordinary locations across North America for seamless, all-channel shopping. Neiman Marcus is part of ELG's portfolio of top luxury retail brands and real estate assets.

YOU WILL BE:

As the Jewelry Sales Manager, you possess total ownership of the sales experience within your store and occupy a critical role in the achievement of the company’s objectives. Within this role, you facilitate partnerships across functions and leverage team skills to build a customer-centric sales experience, all while being a steward of the brand. You have an appetite for driving sales by developing the clienteling skills and selling behaviors of a team of high-performing direct reports. You maintain high visibility on the selling floor to coach and develop our selling force, while refining the art of connecting with clients to build sustainable relationships through exceptional service and regular outreach. With strong oversight of onboarding, training, ongoing education, and performance management of the selling team, you foster a powerful sense of teamwork and collaborative spirit to successfully achieve the store's goals.

WHAT YOU WILL DO:

• CLIENT DEVELOPMENT - Jewelry, Client Development Manager works closely with each Style Advisor to ensure they successfully:
  • Establish deep relationships with clients and drive repeat business to achieve sales goals and event goals.
  • Relentlessly and consistently deliver memorable client experiences to all; plan client appointments to maximize results.
  • Maximize every appointment with a client and those of the client's network.
  • Inform clients of in-store events to enhance their experience of Saks and increase engagement and loyalty.
  • Identify patterns in client spend and identify opportunities to increase wallet share.
  • Increase new client acquisition by leveraging various marketing tools such as ccA+, social media platforms, referrals and networking.
  • Ability to pivot priorities based on business needs
• BUSINESS DEVELOPMENT THROUGH TECHNOLOGY & CUSTOMER EXPERIENCE - Jewelry, Client Development Manager coaches their Style Advisor to use technology & data to drive their business and develop a growth mindset of:
  • Building their personal brand as a fashion authority through proactive marketing and outreach.
  • Strategically leveraging social media platforms to promote themselves as a fashion influencer and broaden connections beyond client base.
  • Using multiple channels of technology to strengthen existing relationships and drive new client acquisition.
  • Using a clienteling tool to stay connected with the client and make targeted recommendations based on shopping history and preferences.
  • Using technology to deliver 24/7 service.
  • Taking initiative to stay informed on new merchandise deliveries in the store to maximize selling potential.
• SELLING FLOOR OPERATIONS:
  • Ability to manage special order and repair process lifecycle
  • Fluency in jewelry inventory management system
  • Activate and record client sales involving Warranty and/or designer Certificate of Authenticity
  • Is a management leader on the floor to help resolve client issues and support the general running of the selling floor
  • Provides a comfortable and welcoming shopping environment for the client by ensuring the ongoing maintenance of the selling floor, fitting rooms and customer areas, filling in merchandise and recovering the floor as needed.

YOUR LIFE AND CAREER AT EXEMPLAR LUXURY GROUP:

Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental) An amazing employee discount

SALARY AND OTHER BENEFITS:

The salary for this position is between $85,807.69 - $107,259.62 annually. This position is also eligible for bonus. Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. Salary Range $85,808 - $107,260* Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors. Exemplar Luxury Group is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world. On its website and app, Exemplar Luxury Group offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Exemplar Luxury Group for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.