Jewelry Sales & Guest Experience Specialist

James Avery Artisan Jewelry; Longview (TX); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Generous employee discounts

Job summary

James Avery Artisan Jewelry in Longview, TX is seeking a guest‑focused team member to assist customers with merchandise selection and purchases on the sales floor. You will demonstrate strong service skills, enter guest data into the POS, wrap gifts, and help maintain store presentation.

You will repair, polish or solder jewelry, share product knowledge, hit personal KPIs, support management in achieving store goals, and participate in meetings.

Qualifications

• Good communication skills.
• Good organizational skills and time management.
• Proven ability to coordinate multiple tasks simultaneously and manage frequent interruptions.
• Ability to learn new technology quickly and work under pressure.

Responsibilities

• Demonstrate effective guest service skills and resolve guest issues.
• Enter guest data and sales data into POS completely and accurately and obtain proper signatures.
• Present jewelry from stock/cases to guest and replace items when sale is completed.
• Repair, polish or solder jewelry.
• Use GUESTS program when interacting with guests on sales floor or phone and when handling guest jewelry.
• Provide knowledgeable product information using in-store tools/training.
• Box and wrap sales for gift presentation.
• Achieve individual KPIs and assist store management in meeting KPI metrics.
• Assist with store maintenance and housekeeping and attend required meetings.
• Demonstrate strong written/verbal communication, attention to detail, and multitask in fast-paced environments.

Skills

Guest service

POS data entry

Jewelry repair

Product knowledge

Gift wrapping

POS system

Tools

POS system

Job description

James Avery Artisan Jewelry in Longview, TX is seeking a guest‑focused team member to assist customers with merchandise selection and purchases on the sales floor. You will demonstrate strong service skills, enter guest data into the POS, wrap gifts, and help maintain store presentation.

You will repair, polish or solder jewelry, share product knowledge, hit personal KPIs, support management in achieving store goals, and participate in meetings.