Jewelry Sales Consultant

Brilliant Earth; Atlanta (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

Brilliant Earth is seeking a Jewelry Consultant in Atlanta, GA to provide exceptional customer experiences and guide clients through the sales process. This role involves utilizing sales strategies, managing customer interactions, and promoting a sustainable jewelry mission. Ideal candidates are passionate about customer service, detail-oriented, and thrive in a collaborative environment.

Benefits

Comprehensive training

Career advancement opportunities

Employee discounts on jewelry

Mental health resources and support

401(k) matching

Paid Time Off and parental leave

Qualifications

• Passion for customer service and exceeding expectations.
• Drive to exceed sales goals.
• Strong communication skills.

Responsibilities

• Guide customers through purchasing decisions.
• Manage incoming sales leads.
• Conduct post-sale appointments.

Skills

Customer Service

Sales Strategies

Communication

Attention to Detail

Job description

3 days ago Be among the first 25 applicants

Jewelry Consultant - Atlanta, GA

Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant, you will guide customers through the sale process using various platforms: in-person, virtual appointments, phones, or live chat. These team members help customers find their ideal jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences and shares the happiest moments of our customers' lives. Curious about a day-in-the-life? Check out a day in the life of a Jewelry Consultant here.

The ideal candidate will be able to work a full-time schedule that includes weekends. This role is in-person at our Atlanta, GA showroom.

What you’ll do:

1. Utilize sales strategies and deep product knowledge to guide customers through purchasing decisions via appointments and walk-ins, creating memorable, personalized experiences.
2. Manage high volumes of incoming sales leads via email, chat, and phone to meet revenue targets, providing a luxury customer experience.
3. Proactively greet and assist customers, ensuring a memorable experience.
4. Conduct post-sale appointments for pickups, exchanges, re-sizing, and inquiries.
5. Call customers to confirm appointments and answer pre-appointment questions.
6. Review customer feedback and work with leaders to improve the customer experience and sales performance.
7. Enforce policies within the waiting room to ensure safety and product security.
8. Open and close the showroom and waiting area.
9. Use our ERP system to manage tasks and communicate cross-functionally.
10. Act as a brand advocate, promoting our mission for a sustainable, transparent, and compassionate jewelry industry.

What You Have:

• A passion for customer service and exceeding expectations.
• A drive to exceed sales goals and a love for challenges.
• Attention to detail and process in a fast-paced environment.
• Strong communication skills, clear and concise in all interactions.
• Team-oriented mindset, believing in collaboration to transform the industry.

What We Offer:

At Brilliant Earth, we prioritize employee growth and well-being, offering comprehensive training, career advancement opportunities, and a competitive benefits package including:

• Structured career growth with regular reviews and training.
• Consistent weekly hours with two consecutive days off.
• A diverse, mission-driven team committed to sustainability and inclusivity.
• Lifestyle Spending Account for wellness expenses.
• Company-sponsored education and tuition reimbursement.
• Employee discounts on jewelry.
• Sales incentives and recognition programs.
• Mental health resources and support.
• Volunteer and community engagement opportunities.
• Health insurance options, including a $0 premium plan, with employer HSA contributions.
• 401(k) matching.
• Paid Time Off and parental leave.
• Disability and life insurance, pre-tax commuter benefits.

How to Apply & What to Expect:

Interested candidates should submit a resume and cover letter explaining their interest and including a sentence about their favorite diamond shape. You will receive an acknowledgment email, and if selected, participate in a phone interview, an online exercise, and a video interview with leadership.

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More About Us:

Our mission is to create a transparent, sustainable, and inclusive jewelry industry. We foster a collaborative environment with team events, cross-departmental meetings, and celebrations. We value diversity and are committed to equal employment opportunities. For assistance or accommodations, contact us at [e-mail].

Job Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail Luxury Goods and Jewelry, Retail Apparel and Fashion, Retail