Jewelry Sales Consultant

Brilliant Earth; Philadelphia (Philadelphia County); On-site; USD 40,000 - 60,000; Full time

Job summary

Brilliant Earth is seeking a Jewelry Consultant to provide exceptional customer experiences at their Philadelphia showroom. The role involves guiding customers through sales processes, managing inquiries, and creating personalized interactions. Ideal candidates are driven, detail-oriented, and passionate about customer service within a sustainable and compassionate jewelry industry.

Benefits

Career development through regular reviews and training

Lifestyle Spending Account for wellness expenses

Employee discounts on jewelry

Sales incentives and bonuses

Medical, dental, vision insurance starting day one

401(k) match

Paid time off and parental leave

Disability and life insurance (employer-paid)

Qualifications

• Passionate about providing top-notch customer experiences.
• Driven to exceed sales goals and targets.
• Strong attention to detail in a fast-paced environment.

Responsibilities

• Guide customers through the sales process in-person and virtually.
• Manage a high volume of incoming sales leads via multiple channels.
• Create memorable experiences for customers and educate them on product offerings.

Skills

Attention to detail

Communication skills

Customer passion

Team collaboration

Sales drive

Job description

Jewelry Consultant - Philadelphia, PA

Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant, you will guide customers through the sales process via in-person and virtual appointments, phones, or live chat. These team members assist customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant here!

The ideal candidate will be able to work a full-time schedule that includes weekends. This role is in-person at our Philadelphia, PA showroom.

What you’ll do:

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences.
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain revenue targets, providing a luxury customer experience.
• Proactively greet, check-in, and assist customers, creating a memorable, one-on-one experience.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer pre-appointment questions.
• Review customer feedback surveys and online reviews to improve the customer experience and sales performance.
• Enforce policies within the waiting room to ensure a safe and pleasant experience and product security.
• Open and/or close the showroom and waiting area.
• Use our ERP system to manage tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

What You Have:

• A passion for the customer. You go above and beyond to provide the best experience.
• A drive to exceed goals. You enjoy challenges and aim to surpass sales targets.
• Attention to detail. You value the little things in a fast-moving environment.
• Excellent communication skills. Clear and concise in interactions.
• Team collaboration. Believing in working together to transform the industry.

What We Offer

At Brilliant Earth, we’re passionate about the employee experience. We offer comprehensive training, career growth opportunities, and a competitive benefits package including:

• Career development through regular reviews and training.
• Consistent weekly hours with two days off.
• A diverse, mission-driven team committed to sustainability and inclusivity. Learn more here.
• Lifestyle Spending Account for wellness expenses.
• Company-sponsored education and tuition reimbursement.
• Employee discounts on jewelry.
• Sales incentives and bonuses.
• Mental wellness resources and Employee Assistance programs.
• Volunteer opportunities and community involvement.
• Medical, dental, vision insurance starting day one.
• 401(k) match.
• Paid time off and parental leave.
• Disability and life insurance (employer-paid).
• Pre-tax commuter benefits.

How to Apply & What to Expect:

If interested, send us your resume and cover letter explaining why you want to join our mission and team. Include a sentence about your favorite diamond shape. You will receive an email confirmation, and the process includes a phone interview, an online exercise, and a video interview with a leader.