Jewelry Sales Concierge — Luxury Customer Experience

Brilliant Earth; Pasadena (CA); Presencial; USD 28 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Employee Discounts

401k match

Paid Time Off

Medical, Dental, and Vision

Resumo da oferta

Brilliant Earth is seeking a Jewelry Consultant in Pasadena, CA to provide an exceptional customer experience in-person and via virtual appointments, phones, or live chat. You will guide customers through the life of the sale and help them find their best jewelry match from our luxury collection.

The role requires a full-time, in-person schedule including weekend days, with a targeted compensation of $20–$22 per hour.

Qualificações

• Customer-focused and delivers exceptional service.
• Goal-driven with ability to meet or exceed sales targets.
• Clear, concise communication with customers and teammates.
• Collaborative team player who contributes to a positive environment.

Responsabilidades

• Guide customers through purchasing decisions via appointments and consults.
• Manage high volume of leads via email, live chat, and phone.
• Greet and assist customers to create a personalized purchasing experience.
• Conduct post-sale follow-ups for pick-ups, exchanges, and sizing.

Conhecimentos

Customer service

Sales targets

Communication

Team player

Ferramentas

ERP system

Descrição da oferta de emprego

Brilliant Earth is seeking a Jewelry Consultant in Pasadena, CA to provide an exceptional customer experience in-person and via virtual appointments, phones, or live chat. You will guide customers through the life of the sale and help them find their best jewelry match from our luxury collection.

The role requires a full-time, in-person schedule including weekend days, with a targeted compensation of $20–$22 per hour.