Jewelry Sales Associate

Brilliant Earth; Santa Monica (CA); On-site; USD 44,000 - 55,000; Full time

Job summary

Brilliant Earth, a leader in the sustainable jewelry industry, seeks a Jewelry Sales Associate in Santa Monica. You’ll provide exceptional customer experiences and drive sales in a dynamic, in-person showroom environment. This full-time role offers an engaging work atmosphere, competitive pay, and ample opportunities for career growth.

Benefits

Career Growth Opportunities

Set Schedule with Consecutive Days Off

Lifestyle Spending Account for Wellness Expenses

Employee Discounts on Jewelry

Sales Incentive Programs with Bonuses

Medical, Dental, and Vision Insurance

401k Match

Paid Time Off

Parental Leave

Disability and Life Insurance

Qualifications

• Passion for the customer with a focus on providing an excellent experience.
• Strong sales drive, motivated to exceed targets.
• Detail-oriented, able to manage multiple customer needs.

Responsibilities

• Guide customers through purchasing decisions, creating personalized experiences.
• Manage high volume of sales leads through various channels.
• Conduct post-sale appointments for customer inquiries and education.

Skills

Customer Service

Sales Strategy

Communication

Collaboration

Attention to Detail

Job description

Jewelry Sales Associate - Santa Monica, CA

Our Jewelry Sales Associates provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Sales Associate you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day- in- the- life? Check out a day in the life of a Jewelry Consultant Here!

The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person atour Santa Monica, CA showroom location.

The targeted budget for this position is $22/hour. This compensation budget range may be adjusted at any time at the discretion of the company.

What you’ll do:

Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.

• Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
• Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.
• Use our ERP system to manage your tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

What You Have:

• A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
• A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets.
• It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.
• Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
• Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!

What We Offer

At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities forcareergrowth! In addition, we offer competitive compensation anda robustbenefits package, including:

• Career Growth.We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!
• Set Schedule.We offer consistent weekly hours, and 2 consecutive days off.
• Diverse, mission-minded team.We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversityHere!
• Lifestyle Spending Account.At Brilliant Earth, we're committed to your well-being. Enjoycompany reimbursements for eligible wellness expenses, such as gym memberships,massage, counseling, and more!
• Continued Education.Company-sponsored learning in leadership, professionalskills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
• Employee Discounts.As an employee at Brilliant Earth, you’ll receive a generousdiscount on our jewelry.
• Sales Incentive Programs.Quarterly bonuses for achieving sales targets, plusadditional bonuses for exceeding goals and monthly bonuses for top sales reps.
• Mental Wellness Perks.We offer access to mental health resources, such as self-care appsand seminars. Our Employee Assistance program offers 24/7 access to counseling!
• Giving Back and Volunteer Opportunities.In addition to our giving back programs,our teams support local initiatives and spend time together by volunteering.
• Medical, Dental, and Vision.We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2ndmonth!
• 401k match.We know that saving for the future is important. That's why we offer agenerous 401k match.
• Paid Time Off.We know it’s important to recharge and relax - you’ll accrue 3 weeksof PTO in your first year.
• Parental Leave.We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.
• Disability and Life insurance.100% employer-paid.
• Pre-Tax Commuter Benefits.

How to Apply & What to Expect:

Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.

You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders!

Qualified Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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