Jewelry Repair Services Coordinator

Tiffany & Co.; New York (NY); On-site; USD 30,000 - 43,000; Full time

Job summary

Tiffany & Co. Repair Services (RS) Representative evaluates repair orders to assign tasks based on technical skills and estimated labor time, while balancing client due dates. The role captures all details in the system and flags any anticipated service issues for escalation.

They identify repair volume, type, and due dates, coordinate with management on issues, and ensure work is completed to Tiffany quality standards. Collaboration and safety are emphasized across daily operations.

Qualifications

• High School diploma or equivalent with strong verbal and written communication skills and proficiency with Microsoft Office.
• 2 years' experience in an administrative business environment.

Responsibilities

• Identify volume, type of repairs and due dates based on requests and technical needs.
• Maintain organized workflow and due-date adherence; escalate late orders as needed.
• Ensure all processing follows Tiffany quality and design standards; inspect orders and escalate as required.
• Support management with workflow and special projects; participate in problem solving and process improvement.
• Maintain safe workstations and follow health and safety policies.

Skills

Microsoft Office

Verbal communication

Written communication

Administrative support

Time management

Education

High School diploma

Graduate Gemologist or GIA coursework

Tools

Repair System

AS/400

Job description

Tiffany & Co. Repair Services (RS) Representative evaluates repair orders to assign tasks based on technical skills and estimated labor time, while balancing client due dates. The role captures all details in the system and flags any anticipated service issues for escalation.

They identify repair volume, type, and due dates, coordinate with management on issues, and ensure work is completed to Tiffany quality standards. Collaboration and safety are emphasized across daily operations.