Jewelry Quality Assurance Inspector - Queens, NY

LVMH Group; New York (NY); Vor Ort; USD 34.440 - 46.838; Vollzeit

Zusammenfassung

A prestigious jewelry company based in New York is seeking a Jewelry Quality Assurance Inspector to perform inspections on client-owned merchandise, including jewelry and watches. The ideal candidate should have a high school diploma, at least four years of jewelry experience, and a Graduate Gemology degree or relevant courses. Strong communication skills and attention to detail are crucial. The pay range for this role is $25-34/hour depending on experience.

Qualifikationen

• Minimum 4 years' experience in jewelry.
• Previous Quality Assurance experience.
• Ability to work under a microscope for extended periods.

Aufgaben

• Perform inspections on serviced merchandise using established standards.
• Document inspection results accurately.
• Communicate issues and solutions to ensure service quality.

Kenntnisse

Jewelry experience

Customer service orientation

Attention to detail

Strong English communication

Ausbildung

High school diploma or equivalent

Graduate Gemology degree or GIA courses

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Jobbeschreibung

Jewelry Quality Assurance Inspector - Queens, NY

The Quality Assurance Inspector is responsible for performing inspections of client-owned serviced merchandise that includes jewelry, silver goods, holloware, watches, clocks, leather goods, engraving and sunglasses using established standards and specifications. They are responsible for documenting and communicating inspection results to the Repair Services team as well as Operations staff within the TSC to ensure final servicing quality meets the client's expectations. Inspectors will assist in communication of issues and solutions to ensure high quality results and optimum service levels. The QA Inspector will also participate in training of new team members.

What You'll Do:

• Perform inspections on serviced new and client-owned merchandise (COM) using the established COM Repair Standards.
• Record the pertinent details of each inspection using detailed knowledge and expertise of the business.
• Provide detailed inspection results to technicians to result in servicing that meets standards. Inspect gemstones to evaluate against standards to TCO guidelines.
• Physically and systematically manage the work flow of orders through the department.
• Work with teammates to review incoming merchandise and provide direction on next steps that includes prioritizing client due dates, inspection needs and solutions to ensure accurate completion.
• Accurately maintain department systematic records and reports to capture inspection results and trends.
• Partner with technicians and management to identify methods to improve overall servicing quality.

Required Qualifications:

• High school diploma or equivalent
• Minimum 4 years'of jewelry experience
• Completion of Graduate Gemology degree or completion of GIA courses
• Previous Quality Assurance experience
• Ability to work using microscope for extended periods
• Proficiency with Microsoft Excel, Word and Outlook
• Flexible work schedule and ability to work overtime when as needed, including possible weekends
• Customer Service orientation
• Meticulous attention to detail
• Strong English language verbal and written communication skills

Preferred Qualifications:

• Proficiency with any of the following: JDE One World, E1 and Business Objects
• Knowledge in AS400, MIPS, POS or Compass
• Demonstrated ability to identify and provide resolution for areas of improvement
• Tiffany & Co. product knowledge

The hiring range for this position ranges from $25- $34/hr. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Tiffany & Co. is driven by love, uniting its core values of inventiveness, craft and joy in designs that endure across generations. As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.