Jewelry Quality Assurance Inspector - Queens

brobstongroup.com - Jobboard; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Brobston Group is seeking a Quality Assurance Inspector in New York. In this role, you will conduct detailed inspections of jewelry and watches to ensure compliance with standards. Responsibilities include documenting inspection results, providing technician feedback, and participating in training initiatives.

The ideal candidate should have a high school diploma and at least 4 years of jewelry experience, along with a Graduate Gemology degree or equivalent. Strong proficiency in Microsoft Office and attention to detail is essential for success.

Qualifications

• High school diploma or equivalent is required.
• At least 4 years of jewelry experience is necessary.
• Graduate Gemology degree or courses from GIA must be completed.
• Previous experience in quality assurance and microscope inspection is essential.
• Proficiency with Microsoft Excel, Word, and Outlook is needed.
• Flexible schedule with overtime and weekends possible.
• Customer service-oriented with strong English verbal and written skills.

Responsibilities

• Perform inspections on serviced and client-owned merchandise using established standards.
• Record detailed inspection results and track trends in reports.
• Provide inspection feedback to technicians to ensure standards are met.
• Manage workflow and prioritize orders through the department.
• Collaborate with team members and management for improvement initiatives.
• Train new team members on inspection standards and procedures.

Skills

Microscope inspection proficiency

Customer service orientation

Attention to detail

Communication skills (English)

Microsoft Excel

Microsoft Word

Microsoft Outlook

Education

High school diploma or equivalent

Graduate Gemology degree or GIA courses

Job description

Summary

The Quality Assurance Inspector performs detailed inspections of serviced and client-owned jewelry, watches and related merchandise to ensure repairs and servicing meet established standards. The role documents inspection findings, communicates results to technicians and operations staff, and supports training and continuous improvement initiatives.

Responsibilities

• Perform inspections on serviced and client-owned merchandise using established repair and COM standards.
• Record detailed inspection results and maintain department records and reports to capture trends.
• Provide clear inspection feedback to technicians to ensure servicing meets standards and guidelines.
• Manage workflow of orders through the department and prioritize client due dates and inspection needs.
• Work with teammates and management to identify issues, propose solutions and improve overall servicing quality.
• Participate in training of new team members on inspection standards and procedures.

Requirements

• High school diploma or equivalent.
• Minimum 4 years of jewelry experience.
• Completion of Graduate Gemology degree or completion of GIA courses.
• Previous quality assurance and microscope inspection experience; ability to use a microscope for extended periods.
• Proficiency with Microsoft Excel, Word and Outlook.
• Flexible schedule with ability to work overtime and possible weekends.
• Customer service orientation, meticulous attention to detail and strong English verbal and written communication skills.