Jeff Temp - Patient Services Associate (Center City / South Philadelphia)

Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Services Associate to enhance patient experiences by managing arrival and departure activities. This role involves processing check-ins, obtaining pre-authorizations, and ensuring efficient patient flow. Join a diverse team committed to high-quality care and innovation in healthcare.

Qualifications

• Customer service and/or patient-facing healthcare experience preferred.

Responsibilities

• Processes check-in and check-out, point of service activities, and schedules patient appointments via EPIC.
• Obtains pre-certifications and pre-authorizations for procedures.
• Greets and interacts professionally with patients and visitors, both in person and over the phone.

Skills

Customer service

Education

HS Diploma

Job description

Jeff Temp - Patient Services Associate (Center City / South Philadelphia)

Join to apply for the Jeff Temp - Patient Services Associate (Center City / South Philadelphia) role at Jefferson Health.

Job Details

Jefferson’s in-house temp service, JeffTemps, is seeking multiple Patient Registrars to support our Center City Outpatient Practices.

Hours: Monday - Friday, 8am - 5pm

Job Description

The Patient Services Associate (PSA) enhances the patient/customer experience by courteously and professionally managing arrival and departure activities related to visits to the practice/department. Responsibilities include obtaining pre-certifications and/or pre-authorizations for procedures, verifying insurance, referrals, and patient demographic information. The PSA supports the Jefferson Experience by ensuring prompt and courteous treatment of all patients and visitors, facilitating an efficient flow of patients to examination rooms.

• Processes check-in and check-out, point of service activities, and schedules patient appointments via EPIC.
• Obtains pre-certifications and pre-authorizations for procedures.
• Maintains efficient practice flow and escalates concerns as appropriate.
• Greets and interacts professionally with patients and visitors, both in person and over the phone.
• Adheres to HIPAA privacy and security requirements and complies with all applicable regulations.
• Performs other duties as assigned.

Minimum Requirements

• HS Diploma or equivalent.
• Customer service and/or patient-facing healthcare experience preferred.

Work Shift

Day shift (United States of America)

Location

1101 Market, Philadelphia, PA, USA

Additional Information

Jefferson is committed to equal opportunity employment and provides a diverse and inclusive work environment. We serve communities with high-quality care and are dedicated to innovation in healthcare and education.