JDRS Clearinghouse Site Liaison (Hybrid/Remote)

Sierra Management and Technologies, Inc.; Lakehurst (NJ); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Flexible work schedules

Remote/hybrid opportunities

Medical, dental, and vision insurance

401(k) retirement plan with matching

Paid time off

11 paid holidays

Employee assistance program

Job summary

Sierra Management and Technologies, Inc. is seeking a program analyst to support the Joint Deficiency Reporting System (JDRS) for DoD stakeholders. The role involves daily interface with Navy/NAVAIR teams, documenting exchanges, and driving corrective actions using established systems.

You will monitor workflow, resolve conflicts, and provide data-driven metrics while coordinating requirements with cross-functional teams. Onsite work in Lakehurst, NJ or Patuxent River, MD is required.

Qualifications

• Bachelor’s degree in management, business, or related field from an accredited college or university.
• Must be familiar with the NAVAIR Enterprise environment and naval aviation maintenance practices.
• Must be able to work onsite in Patuxent River, Maryland or Lakehurst, New Jersey.

Responsibilities

• Interface daily with JDRS NAVAIR Deficiency Reporting stakeholders across multiple teams in a professional manner.
• Independently resolve conflicts/issues arising from stakeholder interfaces and document exchanges for corrective action.
• Listen to and translate complex workflow issues from stakeholders to accurately document exchanges and initiate corrective action using established systems.
• Monitor workflow related to each stakeholder and intervene when metrics are not met.
• Manage workload with prioritization and provide timely responses to stakeholder requests.
• Extract, analyze, and provide periodic metrics in response to stakeholder data requests.
• Participate in requirements gathering, perform process mapping to uncover deficiencies, and review functional requirements for enhancements.

Education

Bachelor’s degree in management, business, or related field

Job description

Sierra Management and Technologies, Inc. is seeking a program analyst to support the Joint Deficiency Reporting System (JDRS) for DoD stakeholders. The role involves daily interface with Navy/NAVAIR teams, documenting exchanges, and driving corrective actions using established systems.

You will monitor workflow, resolve conflicts, and provide data-driven metrics while coordinating requirements with cross-functional teams. Onsite work in Lakehurst, NJ or Patuxent River, MD is required.