JB Hawks Customer Service Representative

JB Hawks; Galesburg (IL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

401(k) with company match

Paid training

Team Member bonus program

Leadership and management skills

Job summary

JB Hawks is seeking a friendly, energetic Part-time Customer Service Representative to join our retail team in Galesburg, IL. You will greet customers, answer questions, operate the POS, stock shelves, and keep the store clean and welcoming.

We offer competitive pay with annual raises, a team member bonus program, paid training, and growth opportunities within a merit-based culture focused on teamwork and service.

Responsibilities

• Greet and assist customers with friendly, instant service
• Operate the point-of-sale system accurately
• Help customers with product questions and purchases
• Stock shelves and maintain store cleanliness
• Take ownership of creating a safe, professional, and welcoming environment

Job description

JB Hawks Customer Service Representative

Customer Service Representative

Come Join Our Team at JB Hawks!

JB Hawks is a growing retail tobacco and vape chain with locations across Illinois and Missouri.

Our Mission: Pleasing our customers with low prices, the best selection, and instant service in a clean, well-merchandised store.

About the Role

We’re looking for Customer Service Representatives with energy, reliability, and a strong work ethic. Our team members look sharp, bring a positive attitude, and go the extra mile to make regular customers feel like family—and new customers feel like regulars.

As a Customer Service Representative, you will:

• Greet and assist customers with friendly, instant service
• Operate the point-of-sale system accurately
• Help customers with product questions and purchases
• Stock shelves and maintain store cleanliness
• Take ownership of creating a safe, professional, and welcoming environment

What We Offer

Competitive pay with annual raises

Team Member bonus program

401(k) with company match

Paid training and growth opportunities

Leadership and management skills training

At JB Hawks, hard work is recognized and rewarded. We are a merit-based culture that values creativity, teamwork, and service.

Job Type: Part-time
Work Location: In person