Japanese Customer Service Senior Representative - Remote

Lensa; Nashville (TN); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading health service company is seeking a Japanese-speaking Customer Service Senior Representative to join their team. This remote role involves handling customer inquiries and providing assistance in a fast-paced call center environment. Candidates should have strong communication skills and customer service experience, with a focus on delivering exceptional support.

Benefits

Comprehensive medical, vision, and dental benefits

401(k) with company match

Paid life insurance

Tuition reimbursement

At least 18 days of paid time off

Paid holidays

Qualifications

• Strong proficiency in both Japanese and English required.
• At least 1 year of customer service experience.
• Intermediate proficiency in Microsoft Office Suite.

Responsibilities

• Handle inquiries regarding insurance claims/policies via phone and email.
• Perform research to respond to inquiries and interpret policy provisions.
• Independently respond to customer complaints and appeals.

Skills

Proficiency in Japanese

Customer service experience

Communication skills

Education

High School Diploma or equivalent

Associate or Bachelor’s degree

Tools

Microsoft Office Suite

Job description

Japanese Customer Service Senior Representative - Remote

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Lensa is the leading career site for job seekers at every stage of their career. Our client, The Cigna Group, is seeking professionals. Apply via Lensa today!

Summary

The Cigna Group is a global health Service Company dedicated to helping people improve their health, well-being, and sense of security. The Cigna Global Health Benefits team seeks dedicated, compassionate, and empathetic Japanese-speaking Customer Service Senior Representatives to join our team. In this role, you will handle inquiries from customers, clients, or providers received domestically and internationally via phone and email in a real-time contact center environment. The Call Center Japanese-speaking Customer Service Senior Representative represents the company; our people make all the difference in our success.

Responsibilities

• Receive requests by email or telephone regarding insurance claims/policies while operating on multiple computer applications. Respond to inquiries from policyholders, providers, and/or others for information and assistance.
• Perform research to respond to inquiries and interpret policy provisions to determine the most effective response. Mail or route claim forms and supporting documentation to various units for final processing.
• Independently respond to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity. Seek assistance with complex customer service issues when necessary.
• Understand and interpret policy provisions.
• Research and interpret policy provisions to determine the most effective response, adhering to departmental procedures, HIPAA regulations, and corporate policies.

Qualifications

• Strong proficiency in both speaking and writing Japanese is required.
• Proficiency in speaking English.
• High School Diploma or equivalent required; associate or bachelor’s degree preferred.
• At least 1 year of customer service experience analyzing and solving customer problems; call center experience is a plus.
• Intermediate proficiency in Microsoft Office Suite; ability to multitask independently on a computer.
• Knowledge of Medical Terminology is a plus.
• Excellent written and oral communication skills.
• Ability to perform well in a high-volume, fast-paced call center environment.
• Proven ability to work independently and as part of a team.
• Exceptional organizational and time-management skills.

For remote work, a broadband internet connection of at least 10Mbps download and 5Mbps upload is required.

The hourly rate is anticipated to be between $17.98 and $26 USD, depending on experience and location. The role may also be eligible for an annual bonus plan.

We offer comprehensive benefits including medical, vision, dental, well-being programs, 401(k) with company match, paid life insurance, tuition reimbursement, at least 18 days of paid time off, and paid holidays. More details can be found at Life at Cigna Group.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, advocates for better health throughout life. We guide our customers through the healthcare system, empowering them to make informed health decisions. Join us to drive growth and improve lives.

We consider all qualified applicants regardless of race, color, age, disability, sex, pregnancy, sexual orientation, gender identity, veteran status, religion, national origin, or other protected characteristics. For reasonable accommodation requests, contact [e-mail]. We reserve the right to refuse employment to tobacco/nicotine users in states where legally permissible, and consider criminal histories in accordance with laws.