Japanese Bilingual Store Manager#13041

Actus Consulting Group; Frisco (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Actus Consulting Group is seeking a Store Manager for its first U.S. resale retail store in Frisco, TX, focused on secondhand merchandise.

You will lead merchandising, inventory control, staffing, and financial performance in a startup environment, building operations from the ground up while ensuring exceptional customer experiences. The role requires hands-on leadership, strong communication, and the ability to manage non-routine tasks such as hiring, training, and process improvements in a

Qualifications

• Requires associate degree or equivalent
• 3–5 years in retail operations with leadership
• Strong communication and leadership skills
• Solid understanding of store operations including sales floor, inventory, scheduling, and POS systems
• Basic financial and KPI management skills

Responsibilities

• Merchandising & Inventory Management: oversee purchasing, appraisal decisions, stock levels, and presentation
• Store Operations Management: manage staff schedules, opening/closing, standard execution
• Financial & Performance Management: track sales, gross margin, inventory turnover, and KPIs
• People Management: recruit, hire, train, and develop staff; manage performance and conduct
• Customer Service & Risk Management: handle complaints, incidents, and escalations; make initial decisions on in-store issues
• Compliance & Security: theft prevention, cash handling, safety training

Skills

Retail leadership

Staff management

Inventory control

Scheduling

Customer service

Communication

POS systems

Microsoft Office

Education

Associate degree

Tools

POS systems

Microsoft Office

Job description

Job Summary

The Store Manager will play a critical leadership role in launching and operating a Japanese company's first U.S. resale retail store specializing in secondhand merchandise. This position holds high decision-making authority and is responsible for overseeing all aspects of store operations, including merchandising, inventory control, staff management, financial performance, and customer experience, and overall store safety compliance. As a hands-on leader, the Store Manager will be accountable for building daily operational excellence while also managing non-routine situations such as hiring, training, issue resolution, and process improvement. This role is ideal for a manager who thrives in a startup retail environment and is motivated to build a store operation from the ground up.

Role &Responsibilities

• Merchandising & Inventory Management
• Oversee all merchandise acquisition activities, including purchasing and appraisal decisions
• Manage inventory levels, stock rotation, and physical inventory counts
• Determine product pricing, sales floor layout, and merchandise presentation
• Conduct competitive research and market analysis to optimize assortment and pricing

Store Operations Management

• Create and manage staff schedules and shift assignments
• Perform store opening and closing activities, which may include locking/unlocking doors, setting alarms, and conducting facility walkthroughs
• Ensure efficient and consistent execution of operational standards

Financial & Performance Management

• Manage sales, gross margin, inventory turnover, and other key performance indicators (KPIs)
• Set operational targets and implement improvement initiatives based on performance data

People Management

• Recruit, hire, train, evaluate, and develop store staff
• Build a collaborative, motivated, and high-performing team
• Manage staff performance, attendance, and workplace conduct

Customer Service & Risk Management

• Handle customer complaints, returns, and escalations with appropriate judgment
• Make initial decisions regarding in-store incidents and elevate when necessary

Compliance & Security

• Implement theft prevention measures and ensure compliance with company policies
• Maintain cash handling, register controls, and internal rules
• Maintain a safe work environment through consistent enforcement of safety rules, hazard prevention, and employee safety training.

Other Duties

• Perform additional responsibilities as assigned based on business needs

Minimum Requirements

• Associate degree preferred, or equivalent combination of education and work experience
• 3–5 years of experience in retail store operations, including leadership or supervisory responsibilities
• Strong communication and leadership skills, with the ability to instruct, develop, and motivate staff
• Solid understanding of retail store operations, including sales floor management, inventory control, scheduling, and POS systems
• Basic financial and KPI management skills (sales, gross profit, inventory turnover, etc.)
• Basic computer proficiency, including Microsoft Office and retail management or inventory systems

Preferred Qualifications

• Experience as a Store Manager or Assistant Store Manager in retail (reuse, apparel, thrift, or similar)
• Experience in team recruitment, training, and performance evaluation
• Experience opening new stores or working in startup / growth-phase environments
• Interest in fashion, clothing, brands, and trends
• Japanese language ability preferred but not required
• Approachable, communicative, and positive attitude
• Service-oriented mindset with strong sense of ownership and reliability
• Flexible and adaptable to changing priorities in a fast-paced environment

Work Environment

• Work is performed in a retail store environment, including the sales floor, backroom, stockroom, and receiving areas
• Work schedule may include early mornings, evenings, weekends, and holidays based on business needs
• Must be able to respond promptly to operational issues, customer incidents, or safety concerns as they arise in the store environment

Additional eligibility qualifications

• Legally authorized to work in the United States (NO VISA SUPPORT)

Physical Demands

• Stand and walk for extended periods (typically 6–8 hours per shift)
• Lift, carry, push, and pull merchandise or equipment weighing up to 30–45 lbs regularly, and up to 50 lbs with assistance
• Bend, kneel, reach, squat, and climb step stools or ladders as needed for merchandising and store operations
• Perform repetitive tasks such as pricing, folding, tagging, and handling merchandise
• Safely use standard retail tools and equipment, including box cutters and tagging devices
• Respond promptly to operational, customer, or safety-related incidents
• Move and adjust retail fixtures such as racks or shelving when necessary
• Work in a retail resale environment that may involve exposure to dust, cleaning products, or allergens associated with previously owned merchandise