Janitorial Supervisor 2nd & 3rd shift, Ontario Airport

Flagship Facility Services, Inc.; Ontario (CA); On-site; USD 29,000 - 40,000; Full time

Job summary

Flagship Facility Services, Inc. is seeking a Janitorial Supervisor to oversee cleaning teams and ensure premises meet client and company standards.

This role requires hands-on leadership to schedule staff, monitor performance, and coordinate daily operations. The ideal candidate will have 3–5 years in janitorial or facilities work, a High School diploma or GED, bilingual English/Spanish preferred, and strong customer service and communication skills.

Qualifications

• High School diploma or GED.
• 3–5 years related experience and/or training in janitorial/facilities.
• Bi-lingual English/Spanish desired.

Responsibilities

• Supervise employees and delegate operations schedule to ensure proper work area coverage.
• Evaluate performance and inspect areas to ensure quality; provide hands-on support as needed.
• Identify problems, resolve issues, and make recommendations to management to improve quality and customer satisfaction.
• Report issues to Operations Manager/Coordinator.
• Address customer concerns and advise on new/changed job orders.
• Track purchasing, usage of supplies/equipment, and ensure proper labeling and storage per standards.
• Provide on-the-job training for staff on tasks.
• Participate in company and customer training to communicate information effectively.
• Perform management duties in line with policies, rules, and laws.

Skills

Multi-tasking

Equipment knowledge

Customer service

Professional appearance

Leadership

Communication skills

MS Office

Bilingual English/Spanish

Education

High School diploma or GED

Tools

Microsoft Office Suite

Excel

Gmail

Google Docs

Google Calendar

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The pay rate or range for this position is: $25.00 per hour

Job Summary

The Janitorial Supervisor is responsible for ensuring that the janitorial staff cleans and maintains the client’s premises to the standards set by FlagShip Holding Company.

Essential Functions

• 1. Supervise employees and help delegate operations schedule to ensure proper work area coverage.
• 2. Evaluates performance of personnel and inspects assigned areas to ensure proper work performance. This requires hands-on support and ability to perform work when necessary. This may include, but is not limited to: dust mopping, sweeping, stripping/refinishing, carpet scrubbing, servicing restrooms, window washing, etc.
• 3. Find and define problems, resolve issues, and use these in making appropriate recommendations to management staff, staff, and/or customer contact to exercise continuous quality improvement and to exceed customer expectations.
• 4. Report any issues, concerns or discrepancies to Operations Manager/Operations Coordinator.
• 5. Addresses customer concerns and inquiries and reports any new or changing job/work orders.
• 6. Performs tracks and evaluates purchasing activities, supply and equipment usage and repairs. Ensures appropriate labeling, dilution, and storage requirements are conducted in accordance with company, customer and OSHA standards.
• 7. On the job training for staff/employees to job specific tasks.
• 8. Participates in company and customer training ensuring effective communication and distribution of information to supervisors, customers and employees.
• 9. Carries out management responsibilities in accordance with the company’s policies, customer’s rules and regulations and applicable laws when needed.

Knowledge and Skills

• 1. Ability to multi-task in fast-paced environment with constantly changing priorities and high customer demand.
• 2. Knowledge of proper use of equipment, materials and supplies used in maintenance work.
• 3. Must have excellent internal and external customer service skills.
• 4. Professional appearance and demeanor.
• 5. Ability to lead others and motivate people.
• 6. Ability to work individually and as part of a team; an intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills.
• 7. Microsoft Office skills, i.e. Excel, Word plus Gmail, Google docs, Google calendar.
• 8. Excellent written and verbal communication skills.
• 9. Bi-lingual English/Spanish desired.

Education and Work Experience

• 1. High School diploma or GED.
• 2. Three to Five years related experience and/or training; or equivalent combination of education and experience, preferably in the janitorial/facilities field.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Authorization

Authorized to work in the U.S.

Equal Employment Opportunity Employer

Flagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Americans with Disabilities Act Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! We started with a simple idea—to deliver a higher standard of customer service. The way we deliver facilities services has evolved over the past 30 years – along with technology and our clients’ needs. Our core fundamental is unchanged: From the CEO to the front-line workers, every Flagship employee works together to build long-term relationships with our clients by doing whatever they need to do to get the job done.

Flagship CPRA Applicant Notice And Privacy Policy_.pdf (English) Flagship CPRA Applicant Notice And Privacy Policy (Spanish)