Janitorial Services Project Manager - Lead & Deliver

Allied Universal; Georgia; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid holidays

Vacation time

Job summary

Diversified Maintenance is seeking a Project Manager to oversee hourly staff, ensure site staffing per contract, and drive service excellence across multiple accounts. You will coach teams, monitor safety and performance, and maintain strong customer relationships to deliver value and reliability.

Ideal candidates bring proven management experience in service industries, strong English communication, and a proactive approach to problem-solving and process improvement.

Qualifications

• Minimum of two years of management experience in a service-related industry.
• Minimum of three years of operational experience in the janitorial industry.
• Business level oral and written communication skills; English fluency.
• Ability to multitask and adapt to changing environments.
• Excellent customer service skills with active listening.
• Ability to lead and encourage teamwork; resolve conflicts.

Responsibilities

• Recruit and hire employees to assure accounts are properly staffed according to contract specifications.
• Assign duties and tasks to employees and inspect work for cleanliness and completion.
• Determine work procedures and prepare schedules while ensuring the account stays within the given labor budget.
• Conduct new hire orientation, safety training, and job training to ensure hourly employees can perform tasks efficiently and safely.
• Prepare and review time sheets, accident reports, and training records and related paperwork.
• Create an open line of communication by assisting in employee relations issues and coaching employees.
• Establish relationships with customers by visiting accounts regularly to ensure high-quality service.
• Resolve problems and customer complaints promptly to maintain satisfaction.
• Document customer contacts and concerns and follow up to ensure resolution.
• Monitor accounts for additional work opportunities and contract expansions.

Skills

Management experience

Operational experience

English proficiency

Multitasking

Customer service

Leadership

Conflict resolution

Education

High school diploma or equivalent

Job description

Diversified Maintenance is seeking a Project Manager to oversee hourly staff, ensure site staffing per contract, and drive service excellence across multiple accounts. You will coach teams, monitor safety and performance, and maintain strong customer relationships to deliver value and reliability.

Ideal candidates bring proven management experience in service industries, strong English communication, and a proactive approach to problem-solving and process improvement.