Janitorial Lobby Attendant - CdA Resort

Coeur d'Alene Resort; Coeur d'Alene (ID); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Employee meals

Free parking

Uniforms provided

Discount at resort restaurants

Discount at local businesses

Free daily cruises

Discounted room rates

Job summary

The Coeur d'Alene Resort is seeking a dedicated Lobby Attendant for a part-time seasonal position from May to September. This role is vital in maintaining a welcoming lobby environment while ensuring guest satisfaction.

Key responsibilities include greeting guests, keeping the lobby and public areas clean, assisting guests with inquiries, and coordinating with various departments to enhance the guest experience. The job offers numerous perks, including employee meals and discounts.

Qualifications

• Ability to stand and walk for extended periods (15,000 – 20,000 steps per shift).
• Ability to regularly lift 20lbs and up to 50lbs as needed.
• Ability to work indoors and outdoors as needed.

Responsibilities

• Greet guests warmly and provide directional assistance throughout the resort.
• Maintain cleanliness and presentation of the lobby, entrances, and adjacent public areas.
• Assist guests with general inquiries and resort services.
• Coordinate with Front Desk, Bell Services, Housekeeping, and Security as needed.

Skills

Proactive hospitality

Guest service

Calm demeanor

Job description

About Coeur d’Alene Resort:

Our resort prides itself on impeccable cleanliness and guest satisfaction. We are looking for a responsible and detail-oriented janitor to oversee the Lobby and ensure all areas meet our high standards.

The Role:

The Lobby Attendant is responsible for maintaining a welcoming, clean, and organized lobby environment while delivering exceptional guest service. This role serves as a first point of contact for guests and plays a key role in creating a positive first and last impression of the resort.

This is a part-time seasonal role, May-September, mid-shift

Key Responsibilities:

• Greet guests warmly and provide directional assistance throughout the resort

• Maintain cleanliness and presentation of the lobby, entrances, and adjacent public areas to include restrooms.

• Assist guests with general inquiries, amenities information, and resort services

• Coordinate with Front Desk, Bell Services, Housekeeping, and Security as needed

• Monitor lobby activity and report safety or maintenance concerns promptly

• Support crowd flow during peak check-in/check-out times and special events

• Assist with light logistical tasks (e.g., distributing maps, setting up signage, restocking materials)

• Uphold resort standards for professionalism, hospitality, appearance and cleanliness.

What We’re Looking For:

• Demonstrate proactive hospitality and anticipate guest needs

• Handle guest concerns courteously and escalation issues appropriately

• Maintain a calm, friendly demeanor in high-traffic or high-pressure situations

Physical Requirements:

• Ability to stand and walk for extended periods (15,000 – 20,000 steps per shift)
• Ability to regularly lift 20lbs and up to 50lbs as needed.
• Ability to work indoors and outdoors as needed.

Why Join Us:

• Connect with a key team in maintaining the resort’s reputation for excellence

• Work in a beautiful resort environment with a supportive culture

• Access to resort-wide employee benefits and perks

Benefits & Compensation

Daily Perks:

• Employee meals

• Free parking

• Uniforms provided with in-house laundry service

• 20% discount at all resort restaurants

• 10% discount at participating local businesses

• Free daily cruises (subject to availability)

• Discounted room and golf rates

Health & Wellness:

• Medical, dental, vision, and life insurance (available to full-time employees after 60 days)

• Access to an on-site clinic exclusive to resort employees with benefit coverage

• Flexible reimbursement plan

Retirement:

• 401(k) plan with 50% match up to 4% contribution (eligibility begins at age 21 after 60 days of employment)

Paid Time Off:

• After 6 months: 7 days

• After 1 year: 10 days

• After 2–4 years: 15 days

• After 5+ years: 20 days

Holiday Pay:

• Time and a half for hours worked on Thanksgiving and Christmas