Spa Front Desk Receptionist- Coeur d'Alene Resort Spa

Coeur d'Alene Resort; Coeur d'Alene (ID); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Employee meals

Free parking

Uniforms provided with in-house laundry service

20% discount at all resort restaurants

10% discount at participating local businesses

Free daily cruises (subject to availability)

Discounted room and golf rates

Job summary

The Coeur d'Alene Resort is currently seeking a Front Desk Attendant to create unforgettable spa experiences. This role involves greeting guests, managing appointments, and ensuring outstanding customer service.

Join a dedicated team in a stunning lakeside setting, enjoying weekday hours with no nights or weekends. The position offers a competitive wage of $16/hour along with numerous employee benefits, including discounts and insurance after 60 days.

Qualifications

• Must be able to read, write, speak, and hear throughout the day.
• Good problem-solving skills with guests and co-workers.
• Ability to multitask and stay organized under pressure.

Responsibilities

• Greet guests as they enter the Spa and perform administrative tasks.
• Manage appointment bookings and confirmations.
• Ensure a friendly demeanor and provide outstanding customer care.

Skills

Good cognitive skills in problem solving

Good organizational abilities

Ability to multitask

Basic math skills

Strong communication skills

Job description

Now Hiring: Front Desk Attendant at The Coeur d’Alene Resort Spa

Be the first step in creating unforgettable spa experiences for our guests

About The Coeur d’Alene Resort Spa

The Coeur d’Alene Resort Spa is a luxurious 30,000 sq ft lakeside sanctuary nestled on the shore of Lake Coeur d’Alene, open daily year‑round from 8AM to 8PM. With a dedicated team of 100+ professionals, the spa features 21 treatment rooms, a meditation lounge with sweeping water views, and a full suite of fitness, hydrotherapy, sauna, and salon amenities. Inspired by the natural beauty of the Pacific Northwest, we offer signature experiences – from the Vichy Shower to the multi‑hour “Mountain Mineral Kur” – all set against a backdrop of award‑winning service and stunning surroundings.

Overview

As a Spa Receptionist, you will be the first point of contact. You will welcome guests and greet those who visit the Spa. Multitasking and stress management skills are essential for this position. Ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.

Essential Functions

• Greet all clients as they enter the Spa.
• Performs other duties as assigned, requested or deemed necessary by management.
• Responsible for booking appointments, scheduling appointments, confirming appointments.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Ensure outstanding customer care at all times.
• Answer all incoming calls and redirect them or keep messages.
• Settle payments.
• Great communication skills between Guests and co‑workers.
• Retail sales.
• Knowledge of our Treatments and products.
• Demonstrates respect, sensitivity and concern for guests needs with a professional and pleasant manner. Answering questions and addressing complaints.
• Maintains schedules and work hours as they are scheduled.
• Participates in keeping an accurate inventory.
• Keeping front desk tidy and presentable with all necessary material.
• Take up other duties as assigned (travel arrangements, schedules etc.)

Job Requirements

• Must be able to read, write, speak and hear continually all day long in order to answer phones and questions from both Guests and co‑workers.
• Possess good cognitive skills in areas of problem solving and reasoning with both guests and co‑workers.
• Good organizational and multi‑tasking abilities.
• Basic math skills for calculating services.
• Able to use both hands for heavy amount of phone, filing and typing.
• May have to lift up to 25 pounds.
• Capable of sitting and/or standing for long periods of time.
• Must be able to move up and down from the desk frequently and make numerous trips back and forth from the meditation room.

Why Join Us

• Be part of a nationally recognized spa in a stunning lakeside setting
• Help guests relax, rejuvenate, and feel their best
• Work alongside a dedicated and supportive team
• Enjoy consistent weekday hours with no nights or weekends

Benefits & Compensation

Wage: $16/hour

Daily Perks:

• Employee meals
• Free parking
• Uniforms provided with in‑house laundry service
• 20% discount at all resort restaurants
• 10% discount at participating local businesses
• Free daily cruises (subject to availability)
• Discounted room and golf rates

Health & Wellness

• Medical, dental, vision, and life insurance (available to full‑time employees after 60 days)
• Access to an on‑site clinic exclusive to resort employees with benefit coverage
• Flexible reimbursement plan

Retirement

• 401(k) plan with 50% match up to 4% contribution (eligibility begins at age 21 after 60 days of employment)

Paid Time Off

• After 6 months: 7 days
• After 1 year: 10 days
• After 2–4 years: 15 days
• After 5+ years: 20 days

Holiday Pay

• Time and a half for hours worked on Thanksgiving and Christmas