Janitorial Area Manager - NJ

Guardian Service Industries Inc; Jersey City (NJ); On-site; USD 68,000 - 83,000; Full time

Job summary

Guardian Service Industries Inc. in Jersey City, NJ seeks an Area Manager to lead site teams across multiple locations, delivering top-tier janitorial and maintenance services. You will set expectations, train staff, manage budgets, and report weekly results while coordinating with the Leadership Team.

Flexible day/evening schedule may be required. Applicants should have 5+ years in client-facing roles in luxury/service environments, strong communication, and the ability to work independently

Qualifications

• 5+ years of client-facing customer service or sales experience.
• Strong communication and professional demeanor.
• Experience in high-end or luxury service environment.
• Ability to work independently and organize workloads.
• Bilingual in Spanish or Albanian is a plus.

Responsibilities

• Lead site teams and ensure high service standards across sites.
• Coordinate staffing, training, and onboarding of new employees.
• Conduct weekly and monthly reporting and site inspections.
• Manage overtime costs, supplies, and inventory.
• Collaborate with property management and leadership teams.
• Utilize Guardian 24/7 for visit results and documentation.

Skills

Team players

Initiative

Flexible

Attention to Detail

Microsoft Office

Communication skills

Multitasking

Problem solving

Organization

Independent worker

Bilingual

Education

College degree preferred

Tools

Microsoft Windows

Excel

Word

PowerPoint

Outlook

Job description

Description

The Role:

The Janitorial Area Manager is responsible for leading and managing the site teams assigned to their site portfolio. They set the example for high level of service for functions including Maintenance and Janitorial Services. The Area Manager will set clear expectations of a high standard of service levels for each site and hold teams accountable by implementing daily “huddle up” meetings. They will be responsible for total customer satisfaction, budget management, over time management, hiring for site openings and on-boarding new employees, uniforms, weekly and monthly reporting, and employee management initiatives working in cooperation with the Leadership Team members. Has the flexibility to work both day and evening schedule in accordance with site inspections and training.

Schedule

TBD

Salary: $75,000.00 annually

Responsibilities:

• Manage the Site Teams. Prepare staff schedules, hold accountable site cleaners, maintenance staff account leads and superintendents for achieving excellence in all service areas Guardian Service Industries oversees at each site.
• Provide on-the-spot training to ensure that the highest level of service is consistently delivered.
• Ensure regular site inspections of buildings and grounds. Conduct site staff inspections to ensure that the proper uniform is worn neatly and cleanly. Use Guardian 24/7 to record visit results and save in a proper filing system in order to be reviewed by the Regional Director.
• 6-12 Site visits are conducted weekly to meet expectations in this role.
• Communicate on a daily basis via email, phone call or text with, client and associates pertaining to daily work flow.
• Conduct weekly walk-throughs to do detailed site inspections to insure that a high standard of service standards are being met and exceeded for all service areas that Guardian Service Industries oversees at each site. Use Guardian 24/7 work template to document photos and information collected during each walk-through. One (1) walk-through per month per site is expected for each of the sites in the Director’s portfolio. The walk-through reports are submitted to the Regional Director for review.
• Work in cooperation with building SOP to implement Safety Compliance and Safety Training at each site.
• Develop relationship and communicate proactively with the property management team and/or facility directors. Receive their feedback and work with Director to implement action plan to insure their requests are being met.
• Manage costs of overtime, supplies, and inventory to produce the best financial outcome impacting Gross Margin.
• Have the capability to onboard new accounts by hiring new staff, training, and scheduling proper workflow.
• Recognize and reward positive behaviors of site staff. Counsel and coach on behaviors that need to change.

Knowledge:

• Know what a high standard of service looks like in delivery of maintenance and janitorial services
• Role model professional behavior and set expectations for all site leaders for executing the same behaviors.
• Live and breathe the company’s Mission and Vision of Employee’s First when making decisions.
• Awareness of variability in human behavior and attuned to recognizing and managing.
• Familiarity with site specific manuals.
• Training methodology when it comes to janitorial and maintenance services
• Familiarity with emergency procedures and protocols.
• Awareness of “Chain of Command” process and support.
• Integrity- in keeping with the core values of Guardian Service Industries

Requirements

Service Expectations and Work Ethic:

• Team Players- work cooperatively with management and site teams to ensure success in delivery of a high standard of service.
• Initiative- things change, and responsibilities change. Display the ability and willingness to implement new programs and learn new things.
• Flexible- because everything changes, ability to roll with the punches and land on their feet.
• Attention to Detail- keeping a notebook with updates and follow-up items for timely execution.

Desired Skills and Experience:

• Act in accordance with and be an advocate for Guardian Service Industries.
• Participate and undertake applicable professional, technical and career development training (delivered internally and externally) to include attainment of associated qualifications where required.
• Operate as an effective team member by supporting colleagues and contributing in the delivery and achievement of overall team and business objectives.
• Undertake any other duties of a similar nature that the company reasonably requests to be performed that are within the expertise and skills of the employee.
• Proficient with Microsoft Windows, Word, Excel, PowerPoint and Outlook.
• Strong communication skills (oral and written).
• Ability to prioritize work load, extremely organized and detail oriented.
• Intuitive thinking, multitasking, and problem solving skills.
• Professionalism and flexibility to assist and accommodate accordingly.
• Enthusiasm and positive, can-do attitude. High sense of business urgency.
• Interpersonal skills, along with the ability to work cross boundaries with other departments.
• Ability to work independently.
• Organization is a must.
• Spanish/Albanian proficiency a plus.
• College graduate preferred. Comply with company policies and procedures.
• Liaise with relevant and associated areas and groups within the business process to establish, support and maintain business relationships and organizational effectiveness.
• At least 5 years of experience in a client-facing customer service and/or sales role preferably in a high-end or luxury service environment.

A detailed scope-of-work will be discussed during the interview process.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.

Guardian Service Industries is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, marital status, sexual orientation, gender identity, pregnancy, citizenship, status as a protected veteran, or status as a qualified individual with disability, or any other characteristic protected by applicable law. Guardian Service Industries is committed to integrity, excellence, and diversity among its employees.

Our company participates in E-Verify to confirm employment eligibility.