Jail Entry Receptionist / Dispatcher

Newport News Sheriff's Office; Newport News (VA); Sur place; USD 21 000 - 28 000; Plein temps

Résumé du poste

The Newport News Sheriff's Office seeks a Jail Entry Receptionist for face-to-face and phone interactions with the public. This is an overnight weekend position from 7pm-7am, Saturday and Sunday, handling equipment distribution, inmate visits, and visitor screening.

The role requires coordination of inmate transport and timely communications, with duties ranging from telephone support to monitoring radios and court-related operations. High school diploma or GED is required.

Qualifications

• Must have a high school diploma or GED.
• Ability to communicate clearly with the public and staff.
• Strong time management and organizational skills.

Responsabilités

• Manage distribution and documentation of equipment to include keys, handcuffs, leg-irons for jail and courts.
• Manage, document and coordinate inmate visits with attorneys and other Criminal Justice Agency officials.
• Screen and document all facility visitors, instructors and volunteers.
• Documentation and distribution of inmate personal property.
• Answer multiple telephone lines and assist the public and other agency officials with inmate information.
• Use of agency computers and various Microsoft applications.
• Manage, monitor and operate two-way radios.
• Document and route vendor deliveries to appropriate departments.
• Monitor court duress and fire alarm systems for public safety.
• Assist local hospitals and magistrates office with the coordination and transport of Temporary Detention Orders.
• Performs other duties as assigned.

Connaissances

Critical Thinking

Interpersonal Relationships

Time Management

Formation

High School Diploma or GED

Description du poste

The Newport News Sheriff's Office has one of the BEST Salary and Benefits packages for our staff and their family in Hampton Roads. For the 8th time, we are the only Law Enforcement agency in Virginia to be voted as a Best for Vets Employer.

GENERAL STATEMENT OF RESPONSIBILITIES

The Jail Entry Receptionist is responsible for face to face as well as over the phone interactions with members of the public conducting various levels of service within the Newport News Sheriff’s Office. This is a overnight, weekend position from 7pm-7am, Saturday and Sunday.

ESSENTIAL JOB FUNCTIONS

• Manage distribution and documentation of equipment to include keys, handcuffs, leg-irons for jail and courts
• Manage, document and coordinate inmate visits with attorneys and other Criminal Justice Agency officials
• Screen and document all facility visitors, instructors and volunteers
• Documentation and distribution of inmate personal property
• Answer multiple telephone lines and assist the public and other agency officials with inmate information
• Use of agency computers and various Microsoft applications
• Manage, monitor and operate two-way radios
• Document and route vendor deliveries to appropriate departments
• Monitor court duress and fire alarm systems for public safety
• buildings and courts
• Assist local hospitals and magistrates office with the coordination and transport of Temporary Detention Orders
• Performs other duties as assigned.

PERFORMANCE STANDARD

Employees at all levels are expected to effectively work together to meet the needs of the community and the organization through work behaviors demonstrating the Sheriff’s Office Values. Employees are also expected to lead by example and demonstrate the highest level of ethics.

REQUIRED SKILLS

Critical Thinking – Using logic and reasoning to understand, analyze, and evaluate complex situations and research information to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to the situation.

Interpersonal Relationships – Develops and maintains cooperative and professional relationships with employees, managers, and representatives from other departments and organizations.

Time Management - Plans and organizes daily work routine. Establishes priorities for the completion of work in accordance with sound time-management methodology to meet strict deadlines.

REQUIRED ABILITIES

Coordination of Work – Ability to establish and implement effective administrative programs and procedures. Ability to plan and organize daily work routine. Establish priorities for the completion of work in accordance with sound time-management methodology.

Communication – Excellent ability to communicate complex ideas effectively so others will understand to include preparation of reports and policies. Ability to handle a variety of citizen and or staff inquires with tact, diplomacy and in a confidential manner.

EDUCATION

High School Diploma or G.E.D Certificate

REQUIREMENTS

• Must be 21 years of age
• Acceptable background check and acceptable credit check
• Valid driver’s license with an acceptable driving record
• Pre-Employment drug screen and physical, annually thereafter
• Refrain from all use of controlled substances and are subject to random controlled substances testing.

PHYSICAL REQUIREMENTS

• Tasks require the ability to exert moderate, though not constant physical effort
• Some combination of climbing and balancing, stooping, kneeling, crouching, and crawling
• Some lifting to include overhead lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (10-20 pounds)

SENSORY REQUIREMENTS

• Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, odor, depth, texture, and visual cues or signals
• Some tasks require the ability to communicate orally

ENVIRONMENTAL EXPOSURES

Performance of essential functions may require exposure to adverse environmental conditions such as odors, hazardous materials, disease, and pathogenic substances