Jail Clerk - Sheriff's Office

Salt Lake County; West Valley City (UT); On-site; USD 36,000 - 53,000; Full time

Job summary

Salt Lake County Jail seeks a detail-focused Jail Clerk to manage inmate services, visitor processing, and communications across the jail complex. This role requires accuracy, discretion, and strong clerical skills to support daily operational needs.

Responsibilities include scheduling visits, screening mail, handling inquiries from attorneys and staff, and maintaining records in the OMS system, with annual salary range shown and environmental pay eligibility.

Qualifications

• One year of clerical or administrative support experience.
• Must pass background check via fingerprinting and RAP Back enrollment.

Responsibilities

• Pre-schedules prisoner visits; verifies visitor information and records details.
• Answers and routes calls; assists attorneys, judges, and bail bondsmen with questions.
• Checks in visitors and coordinates visits from legal advisors, clergy, and healthcare providers.
• Monitors movement via cameras; directs visitors to correct areas and visitation rooms.
• Runs warrants and record checks on visitors using OMS and other systems.
• Screens mail and parcels for contraband; manages prisoner property and incidents.
• Obtains prisoner signatures; processes deposits and updates prisoner accounts in OMS.
• Delivers and tracks commissary items; maintains inventory and records.

Skills

Data entry

Phone etiquette

Customer service

Office software

Communication

Job description

Jail Clerk $35,592.00-$53,390.00 *DOE +$1 per hour worked in environmental pay

• All job-related experience must be included on the resume portion for it to be considered in the salary offer.

For Benefits information

Job Summary Provides prisoner services such as scheduling, receiving, and checking in visitors. Provides telephone services, screens prisoner mail, and directly delivers commissary merchandise to prisoners.

Minimum Qualifications One (1) year of clerical or administrative support experience. Due to the nature of this position, the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.

Essential Functions

• Pre-schedules prisoner visits; verifies and records visitor information; answers questions on Jail policies, booking, charges, bail amount, and length of incarceration. Schedules book-and-releases.
• Answers and routes calls to employees; assists attorneys, judges, and bail bondsmen with call-in questions; assists callers who receive threatening calls from inside the Jail; receives calls on serious injury, illness, or death notifications. Directs incoming calls to specific departments and answers civilian questions and concerns with regard to all departments within the Jail.
• Checks in visitors; provides orientation; coordinates professional walk-in visits from legal advisors, clergy members, and healthcare providers.
• Monitors multiple movement and waiting area cameras; directs visitors to correct areas; facilitates movement to and from visitation areas.
• Runs warrants and record checks on visitors using BCI, III, and Offender Management System (OMS).
• Screen incoming and outgoing prisoner mail, email, magazines, newspapers, and books for irregularities or violations; monitors for contraband and biohazard material. Monitors protective orders and unauthorized prisoner-to-prisoner communications. Monitors for criminal activity within incoming letters. Documents prisoner behavior for disciplinary purposes. Processes incoming items and documents prisoner property.
• Obtains prisoner signatures and performs notary services; receives funds through the mail, prepares deposits, updates prisoner accounts on OMS.
• Picks up and delivers inter-office mail, prisoner kites, and grievances.
• Processes out-going mail and returns insufficient postage mail to prisoners.
• Accepts delivery of pre-packaged commissary from contracted provider; maintains inventory; distributes merchandise to prisoners; completes daily and monthly financial/inventory records; delivers welfare items weekly.
• Updates OMS and commissary tracking systems; receives and sends information from other agencies and jurisdictions via telephone, email, or correspondence.
• Assists in training new employees.

Knowledge, Skills, And Abilities (ksa)

Knowledge of

• General office procedures and standard administrative duties
• Professional telephone etiquette
• General office equipment
• Computer operations and techniques
• Filing methods and techniques
• Customer service concepts and principles
• Applicable laws, rules, regulations, and/or policies and procedures

Skills and Abilities to

• Pass a data entry skills test
• Operate standard office equipment
• Follow verbal and written procedures and instructions
• Communicate effectively both verbally and in writing

Working Conditions And Physical Requirements Sits for long periods of time; lifts items up to 20 pounds and able to place on cart or shelf up to four (4) feet from floor. This position works in the Salt Lake County Jail (which is a locked down facility), has direct contact with prisoners, and may be exposed to stress because of human behavior in a jail environment.

IMPORTANT INFORMATION REGARDING THIS POSITION Works rotating shifts and assignments, weekends, and holidays and is subject to call-out 24 hours a day.