IWS - Inside Sales Support

Aquatech; Canonsburg (Washington County); On-site; USD 42,000 - 65,000; Full time

Job summary

Aquatech is seeking an Inside Sales Support professional to manage spare parts quotations and customer communications from our Canonsburg, PA office. The role requires attention to detail, problem solving, and teamwork, with experience in the Waste Water sector preferred.

The candidate will coordinate with engineering, procurement, and project teams, maintain BOMs, and support order execution while traveling as needed to meet project requirements. Strong Excel and ERP experience are beneficial.

Qualifications

• Associate's or Bachelor's degree in Business, Engineering, Supply Chain, or a related field preferred.
• 2+ years of experience in inside sales, customer service, spare parts sales, procurement, or technical support.
• Experience with industrial equipment, manufacturing, water treatment, or process industries preferred.

Responsibilities

• Develop and maintain spare parts lists from project records and technical documentation.
• Identify required spare and replacement parts for inquiries and projects.
• Obtain pricing, lead times, and technical information from vendors and suppliers.

Skills

Customer service

Communication

Documentation

Time management

Vendor coordination

ERP systems (SAP)

Education

Associate's or Bachelor's in Business/Engineering/Supply Chain

Tools

SAP

MS Office

Job description

Summary

At Aquatech, we tackle the challenges of water scarcity and complexity by leveraging technology, expertise, and financing to deliver comprehensive solutions that reduce carbon and recycled water footprint. As a leading global provider of water and process technology solutions, we help the world's most recognized companies achieve their sustainability and operational goals by implementing innovative approaches for water reuse, desalination, minimal and zero liquid discharge, and the recovery of critical minerals. Our work catalyzes the transition toward a more sustainable future, showcasing our commitment to addressing the crucial role of water in climate adaptation. Learn more at www.aquatech.com.

Summary

At Aquatech, we tackle the challenges of water scarcity and complexity by leveraging technology, expertise, and financing to deliver comprehensive solutions that reduce carbon and recycled water footprint. As a leading global provider of water and process technology solutions, we help the world's most recognized companies achieve their sustainability and operational goals by implementing innovative approaches for water reuse, desalination, minimal and zero liquid discharge, and the recovery of critical minerals. Our work catalyzes the transition toward a more sustainable future, showcasing our commitment to addressing the crucial role of water in climate adaptation. Learn more at www.aquatech.com. Aquatech has an immediate need for a full-time Inside Sales Support position to work in our Canonsburg, Pa office Location. The position will perform the duties described in the job description below, and will be considered a Exempt employee. The ideal candidate will have excellent problem-solving skills, be creative, have good communication skills, team team-oriented, customer service-oriented, detail-oriented, and have excellent math skills. This candidate will also have previous relevant experience working in a similar position. Waste Water industry experience preferred.

Job Description

Spare Parts Quotation & Sales Support

• Develop and maintain spare parts lists based on Project records, and technical documentation.
• Identify required spare and replacement parts for customer inquiries and ongoing projects.
• Request and obtain pricing, lead times, and technical information from vendors and suppliers.
• Evaluate vendor quotations and prepare Quotations
• Follow up with suppliers and customers to ensure timely response to quotation requests.
• Maintain quotation records and pricing databases.

Customer Communication

• Serve as a primary point of contact for customers regarding spare parts inquiries and quotations.
• Provide regular updates on quotation status, lead times, shipment schedules, and order progress.
• Respond promptly to customer questions and coordinate with internal departments to provide accurate information.
• Assist in resolving customer issues related to spare parts orders and deliveries.

Project & Execution Support

• Support the execution team in identifying spare parts required for existing installations and projects.
• Assist with equipment tagging, part number verification, and documentation management.
• Coordinate with engineering, procurement, warehouse, and project teams to ensure accurate parts identification.
• Help maintain equipment records, BOMs (Bill of Materials), and spare parts databases.

Order Management & Coordination

• Coordinate with vendors regarding order status, lead times, and delivery schedules.
• Support order processing activities and documentation requirements.
• Track open quotations and orders to ensure timely completion of customer requirements.
• Provide status updates to internal stakeholders and customers throughout the order lifecycle.
• Traveling when needed to meet project requirements.
• Interface with Shipping and Receiving, assisting in shipping parts
• Review Customers Packing and shipping instructions, create shipping documents

Skill Requirements

• Strong customer service and communication skills.
• Ability to read and understand technical drawings, BOMs, and equipment documentation.
• Strong attention to detail and accuracy.
• Excellent organizational and time management skills.
• Ability to manage multiple quotations and customer requests simultaneously.
• Strong problem-solving and vendor coordination skills.
• Team-oriented with the ability to work cross-functionally with engineering, sales, procurement, and operations
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Experience with ERP systems (SAP or similar) is a plus

Benefits

Aquatech offers a comprehensive benefits package, including paid time off, company-paid holidays, and a 401K plan (all benefits are based on eligibility).

Essential Functions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above and below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Job Demands

Lifting/carrying/moving 50 lbs, may need to climb ladders, cannot be afraid of heights, and will need to wear Personal Protective Equipment (PPE) while on site. Involves sitting at a desk for extended periods. Needs a high degree of concentration in a busy area.

Qualifications

• Associate's or Bachelor's degree in Business, Engineering, Supply Chain, or a related field preferred
• 2+ years of experience in inside sales, customer service, spare parts sales, procurement, or technical support
• Experience working with industrial equipment, manufacturing, water treatment, or process industries preferred