IWC Program Manager (Kankakee)

Rincon Family Services; Kankakee (IL); On-site; USD 50,000 - 53,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance

403(b) Retirement Plan

Generous PTO

Professional Development Opportunities

Job summary

A community-based organization is seeking an IWC Program Manager in Kankakee, IL. This full-time role involves overseeing daily operations, providing leadership and support to staff, and engaging with community partners. The ideal candidate will have a Bachelor's degree in a related field, experience in prevention or community education, and fluency in Spanish preferred. Benefits include health insurance, generous PTO, and professional development opportunities. Commitment to culturally competent service is essential.

Qualifications

• Fluency in Spanish preferred.
• Self-motivated with strong attention to detail.
• Understanding of mental health issues and available services.

Responsibilities

• Oversee daily operations of the Immigrant Welcome Center.
• Conduct client intakes and engage in outreach.
• Prepare reports for the Associate Director.

Skills

Strong listening skills

Communication skills

Supervision and mentoring skills

Strategic thinking

Cultural competence

Education

Bachelor’s degree in human services or related field

Professional certification (CADC, LSW, LCSW, LPC, or LCPC)

Job description

Job Title

IWC Program Manager (Kankakee)

Department

Illinois Welcoming Center

Reports To

Program Director

Job Type

Full Time, Salary, Exempt

Job Location

Kankakee, IL

Salary Range

$50,000–$53,000 annually, commensurate with experience.

Who We Are

Rincon Family Services is a community-based organization founded in 1972 that offers a broad spectrum of high-quality, culturally competent services including counseling, crisis intervention, substance use prevention, violence prevention, education, case management, and family services. Our mission is to improve quality of life through advocacy, education, and empowerment of individuals and families.

Position Description – What The Role Entails

The Program Manager oversees daily operations of the Immigrant Welcome Center (IWC) in Kankakee County, providing leadership, guidance, and support to on‑site Case Managers and Outreach Workers. The position is grant‑funded and continued employment is contingent upon grant renewal.

Responsibilities

• Support the IWC team by conducting client intake, engaging in outreach with community stakeholders, and collaborating with the IWC Associate Director to collect, review, and analyze data for program quality.
• Make data‑driven decisions at the site level, prepare reports for the Associate Director, and contribute to IDHS compliance reporting.

Company Culture – Do Our Values Speak to You?

• Dedication – Embody effective, transparent leadership and quality client care.
• Education – Provide preventative programming and clinical services based on industry standards.
• Accountability – Consistent service delivery, measurable success, and prudent financial management.
• Advocacy – Empowerment, stigma reduction, and relationship building with partners.
• Compassion – Embrace culturally diverse communities and practice sensitivity to individual needs.

Areas Of Accountability – What You Will Be Doing

• Oversee daily operations of the IWC in Kankakee, managing workflow, outcomes, and performance of Case Managers and Outreach Workers.
• Maintain communication and collaboration with Community Alliance partners; assist in organizing and facilitating monthly Alliance meetings.
• Monitor and evaluate program benchmarks (public benefits enrollment, referrals, counseling services, etc.) and use data to inform evidence‑based practices in partnership with the Program Director.
• Collect, analyze, and report program data for internal tracking and grant requirements; prepare monthly, quarterly, and annual reports.
• Ensure accurate client data in Charity Tracker and promote linguistic and cultural competence across all services.
• Conduct outreach and build relationships with referral sources and community partners to provide holistic services.
• Coordinate and facilitate monthly group meetings for program participants and ensure availability of program resources.
• Attend departmental meetings, conferences, coalitions, and professional development trainings as required.
• Support leadership with data and information for presentations and strategic initiatives.
• Participate in regular supervision with the Program Director and seek additional guidance as necessary.
• Perform other duties as assigned.

Rincon Rewards & Benefits – How We Value You

• Health insurance
• Dental & Vision insurance
• Life insurance
• Short‑ and Long‑Term Disability Insurance
• 403(b) Retirement Plan
• Generous PTO (up to 21 days in Year 1, with some carry‑over)
• Employee Assistance Program
• Professional Development Opportunities
• Potential eligibility for the Public Service Loan Forgiveness Program (PSLF)
• Possible City of Chicago commuter transit benefits for eligible employees

Work Environment – What To Expect

• The Program Manager must perform essential functions that include transporting charts, preparing spaces for group activities, and carrying bags or boxes of material for events. Reasonable accommodations will be provided to enable individuals with disabilities to fulfill these responsibilities.
• The work environment involves typical conditions of the position, occasional travel to other agency locations, frequent local and in‑state travel, and occasional out‑of‑state travel for training and professional development.

Schedule

• Monday to Friday
• 8‑hour shift
• Weekends or after hours may be required

Language

• Fluency in Spanish; bilingual candidates strongly preferred

Requirements

• Strong listening, communication, supervision, mentoring, and counseling skills.
• Strategic thinking with initiative and ability to see the big picture.
• Knowledge of treatment programs, contracts, and outcome‑based planning.
• Self‑motivated with exceptional attention to detail and follow‑through.
• Understanding of mental health issues, infectious diseases (including COVID‑19), and available medical and supportive services.
• Demonstrated cultural competence and sensitivity.
• Proficient in accurate, timely documentation and effective oral and written communication.
• Fluency in Spanish; bilingual candidates strongly preferred.
• Ability to work effectively with peers, individual clients, and groups.
• Strong desire and willingness to learn new skills.
• Knowledge of community resources and social service agencies.
• Proficiency in maintaining accurate records and completing required documentation.

Position Qualifications – What Is Required To Perform The Role

• Bachelor’s degree in human services or a related field strongly preferred.
• Professional certification highly recommended (CADC, LSW, LCSW, LPC, or LCPC).
• 3–5 years of experience in prevention or community education.
• 1–2 years of experience in coalition building.
• 2–3 years of supervisory experience.

RINCON FAMILY SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER.