IWC Case Manager

Duane Dean Behavioral Treatment Health Center; Illinois; On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance

Life insurance

Disability Insurance

403(b) Retirement Plan

PTO

Employee Assistance Program

Professional Development Opportunities

PSLF eligibility

Job summary

Duane Dean Behavioral Health Center in Illinois seeks an IWC Case Manager to deliver comprehensive case management and education through the Illinois Welcoming Center program. You will engage community members, coordinate referrals, and document all interactions in client files, promoting access to resources and services.

The role requires bilingual Spanish/English, strong organization, and ability to work with diverse populations; position offers full-time salary and benefits in Kankakee, IL.

Qualifications

• Bilingual Spanish/English preferred; bicultural applicants encouraged.
• Experience in case management and outreach essential.
• Ability to maintain accurate records and complete paperwork.

Responsibilities

• Provide comprehensive case management including intake, benefit assessment, goal setting, money management and financial literacy training.
• Engage as a community ambassador; participate in events, schools, meetings and church gatherings.
• Document all contacts and referrals accurately in the participant files.
• Coordinate referrals with staff and ensure follow-up services are provided as needed.
• Link families to community resources and document referral outcomes; weekly case plan development and advocacy.
• Participate in staff meetings and trainings; manage urgent care needs and data reporting.

Skills

Case management

Outreach

Bilingual Spanish/English

Documentation

Client education

Education

High School Diploma or GED; enrolled in Associates/Bachelor’s program

Tools

Salesforce

Internal Trackers

Job description

Description

Job Title: IWC Case Manager

Department: Community Engagement and Supportive Services/Illinois Welcoming Center

Reports to: IWC Program’s Associate Director

Job Type: Full Time, Salary, Non-Exempt

Job Location: Kankakee

Salary Range: $40,000-$45,000

Duane Deane - Who we are:

For over 50 years, Duane Dean Behavioral Health Center has provided substance use treatment, intervention and prevention services to adults who reside in Kankakee, Iroquois counties and throughout east-central Illinois. Working in collaboration with our management organization, Rincon Family Services, since 2017, we have expanded our services to include violence intervention, workforce development, mental health and welcome center services.

Position Description – What the Role Entails:

The Case Manager will identify individuals in the community who would benefit from education or services offered by the Illinois Welcoming Center (IWC). The case manager will function as a conduit to engage, educate, and promote the IWC program to community members and stakeholders.

Company Culture - Do Our Values Speak to You?

We value:

• The partnership between the Board and staff and their commitment to the agency and its clients. Board members and staff are open, ethical, responsive, accountable, fiscally responsible and dedicated to the people we serve.
• A commitment to comprehensive services, which underlies each activity and every action. We believe that every individual possesses inherent worth and value. We understand the importance of teamwork and work collaboratively to operate more effectively and efficiently.
• A quality of care that is accountable, fair and consistent that encourages initiative, creativity and problem solving at both individual and community levels.
• Working cooperatively with our clients as we encourage them to move towards becoming self-sufficient and productive.
• Family, culturally and gender focused and sensitive services to meet the needs and unique strengths of individuals and families including children.
• Providing services that are result-oriented and measured by outcome-based criteria.
• A focus on prevention and treatment of substance use and the disease of addiction, family preservation, and therapy, counseling, education and community involvement.

With these values in mind, we promote a culture that fosters professional development and agency success. Many of our employees span an extended tenure, and we pride ourselves on developing dedicated and supported team members.

Areas of Accountability - What you will be doing:

The Knowledge and Expertise that Matters Most - What you bring to the Role:

• Provide comprehensive and culturally sensitive case management services to all clients, including intake assessment, benefit assessment, financial goal setting, educational goal setting, money management, and financial literacy training, to name a few.
• Be a community ambassador for the program participating in community events, schools, meetings, church gatherings.
• Document accurately, neatly, and consistently every and any contact with or on behalf of a participant in the participant’s designated file, as required by funding source.
• Work in conjunction with agency staff to ensure that appropriate referrals are made and follow-up services are provided as needed.
• Connect families with needed and available community resources. Follow up and document with referrals agencies to ensure the use/success of the referral.
• Weekly case plan development, progress monitoring, advocacy, and referrals.
• Provide linkages for clients to community-based services as needed; stay abreast of staff changes and referral procedures at partner agencies.
• Participate in staff meetings, staff training, and other duties as assigned by the program supervisor.
• Assess and provide urgent care services, items and resources to IWC clients.
• Become familiarized with internal and external reporting and case-management programs and procedures.
• All other duties as assigned.

OTHER REQUIRED ABILITIES:

• Bilingual Spanish/English and Bicultural applicants strongly preferred.
• Ability to work effectively with peers, individual participants, and groups.
• Desire to learn new skills.
• Knowledge of community and social service agencies.
• Ability to maintain accurate records and necessary paperwork, as well as data entry – Currently Sales Force and Internal Trackers.

Duane Dean Rewards & Benefits- How we value you:

• Health insurance
• Dental & Vision insurance
• Life insurance
• Short- and Long-Term Disability Insurance
• 403(b) Retirement Plan
• Generous PTO (Paid time off and PTO carryover.
• Employee Assistance Program
• Professional Development Opportunities
• Employment may qualify for the Public Service Loan Forgiveness Program (PSLF)

Duane Dean’s Work Environment – What to expect:

• Physical Demands: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Employees are responsible for informing supervisors of any invisible disability or medical restriction that limits physical capability.
• Environment: The work environment’s characteristics are representative of those an employee encounters while performing the essential functions of this job. There may be occasions that call for an employee to carry out duties at other agency offices; Traveling to and from meetings is necessary.

Schedule:

• Monday to Friday
• 8-hour shift
• Weekends or after hours may be needed

Language:

• Bilingual Spanish/English and Bicultural applicants strongly preferred.

DUANE DEAN BEHAVIORAL HEALTH CENTER IS AN EQUAL OPPORTUNITY EMPLOYER

Requirements

The Knowledge and Expertise that Matters Most - What you bring to the Role:

• Excellent communication and interpersonal skills (verbal, written).
• Case Management and Outreach experience.
• Be flexible for potential second and/or third shifts as needed.
• Highly organized and detail oriented.
• Learn technology quickly.
• Ability to engage in many projects at once.
• Ability to juggle multiple tasks, set priorities and follow-through on daily tasks in a timely fashion.
• Ability to handle confidential information professionally and appropriately.
• Fast, accurate analysis and reporting.
• Be sensitive to cultural diversity and trauma informed care

Position Qualifications – What is required to Perform the Role:

• High School Diploma or GED; enrolled in an Associates/Bachelor’s program.
• At least 1 year of previous case management experience is preferred.
• Knowledge and understanding of the local community and its stakeholders.
• Have a vehicle, valid driver’s license, vehicle insurance, and a safe driving record.