ITSM Reporting Specialist (Fully Remote)

Danaher; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Danaher seeks a skilled ITSM reporting professional to develop ServiceNow reports and dashboards, enabling IT visibility across the enterprise. You will automate ITSM reporting, monitor MTTR and backlog trends, and govern KPI metrics while owning performance analytics.

The role emphasizes delivering actionable insights using ServiceNow, Power BI, and Excel within a global life sciences context.

Qualifications

• Bachelor's degree in STEM required.
• 3–5+ years in ITSM reporting orServiceNow administration.
• Experience with ServiceNow reporting, Power BI, Excel, and ITIL.

Responsibilities

• Develop ServiceNow reports, dashboards, and Performance Analytics for IT visibility.
• Automate ITSM reporting and analyze MTTR, change success, and backlog trends.
• Deliver actionable reporting and executive dashboards for enterprise service management.
• Own ServiceNow reporting, performance analytics, and KPI governance.

Skills

ITSM reporting

ServiceNow administration

Stakeholder reporting

Education

Bachelor's degree in STEM

Tools

ServiceNow

Power BI

Excel

Job description

• You will deliver actionable reporting and executive dashboards for enterprise service management.
• You will own ServiceNow reporting, performance analytics, and KPI governance.

Responsibilities

• Develop ServiceNow reports, dashboards, and Performance Analytics for IT visibility.
• Automate ITSM reporting and analyze MTTR, change success, and backlog trends.

Requirements

• Bachelor's in STEM plus 3-5+ years in ITSM reporting or ServiceNow administration.
• Experience with ServiceNow reporting, Power BI, Excel, and ITIL.

Danaher is a global life sciences, biotechnology, and diagnostics innovator helping solve the world's most important health challenges. With over 60,000 associates across more than 15 businesses, it fosters a culture of continuous improvement and belonging.