ITSM Integration Engineer

General Dynamics Information Technology; California (MO); Hybrid; USD 89,000 - 121,000; Full time

Benefits offered by this job

401(k) with company match

Comprehensive health packages

Paid education and certifications

Paid vacation and holidays

Job summary

Join General Dynamics Information Technology as an ITSM Integration Engineer, where you will manage enterprise ITSM platforms in a secure environment. This position combines technical ownership with independent engineering, focused on troubleshooting and platform administration.

Your responsibilities will include developing automation, integration solutions, and documenting processes. A Bachelor's degree and Secret Security Clearance are required, along with experience in systems administration

Qualifications

• 2+ years of relevant experience in systems administration or similar role.
• Ability to code and script to support automation and integrations.
• Experience with enterprise ticketing and identity management tools.

Responsibilities

• Configure, maintain, and troubleshoot enterprise platforms.
• Design and implement integrations between enterprise applications.
• Develop custom scripts and utilities for automation.

Skills

Systems integration

Platform administration

Technical troubleshooting

API integrations

Workflow automation

Scripting

Active Directory/LDAP

Automation tools

Education

Bachelor's Degree

Tools

Jira

SailPoint

Dynatrace

Docker

Microsoft Azure

Job description

ITSM INTEGRATION ENGINEER

Transform technology into opportunity as an ITSM Integration Engineer with GDIT. In this role, you will serve as the primary technical owner for a portfolio of enterprise IT service management and related platforms in a secure environment. You will configure, integrate, maintain, troubleshoot, and extend commercial off-the-shelf (COTS) systems to support operational requirements. This is not a traditional full-time software development role. The position requires coding and scripting ability, but day-to-day responsibilities center on platform administration, systems integration, workflow automation, platform configuration and extension, and technical troubleshooting across multiple tools. Custom development may be required based on project needs, including middleware, API integrations, utility development, and platform-specific scripting. The ideal candidate is a hands-on technical generalist who can solve cross-system integration problems, develop practical automation, and operate effectively as an independent engineer while coordinating with adjacent technical teams.

How the ITSM Integration Engineer Will Make an Impact

• Configure, maintain, troubleshoot, and extend enterprise platforms such as Jira Service Management, SailPoint, Dynatrace, Active Directory/LDAP, and related services
• Design, implement, and sustain integrations between enterprise applications using APIs, webhooks, middleware, scripting, and vendor-supported connectors
• Build and maintain workflows, automations, plugins, and configuration-based extensions across COTS platforms
• Develop custom scripts, utilities, lightweight applications, and middleware components as required to support integration, automation, and operational efficiency
• Translate customer and operational requirements into sustainable technical solutions using configuration, integration, and custom development as appropriate
• Work directly with stakeholders to define technical approaches and implement solutions in a secure enterprise environment
• Troubleshoot issues across application, integration, authentication, plugin, and workflow layers
• Identify and implement improvements to reliability, maintainability, supportability, and automation
• Document configurations, integration logic, administrative procedures, and technical solutions to support long-term sustainment
• Operate effectively in a single-seat engineering role with significant ownership and autonomy

What You’ll Need to Succeed

• Security Clearance Level: Secret Required
• Education: Bachelor’s Degree Required
• Experience: 2+ years of related experience in systems administration, enterprise applications support, systems integration, platform engineering, or a similar technical role
• IAT Level II or higher certification (minimum Security+ CE) Required
• Experience configuring, maintaining, and integrating COTS platforms such as enterprise ticketing, monitoring, and identity management tools
• Experience troubleshooting enterprise application environments, including authentication, plugins, workflows, APIs, and configuration issues
• Experience integrating systems using APIs, webhooks, middleware, directory services, or scripting-based automation
• Working knowledge of Active Directory/LDAP and enterprise identity-related integrations
• Ability to write and modify scripts or code to support integrations, automation, and lightweight tooling
• Ability to work independently to diagnose ambiguous technical issues and deliver practical solutions

Preferred Technical Skills

• Experience with Jira, Jira Service Management, SailPoint, Dynatrace, Active Directory, Microsoft Azure, Mattermost, Microsoft 365, or similar enterprise platforms
• Experience with one or more of the following: Python, Java, PowerShell, Go, BeanShell, or similar languages used for enterprise automation and integration
• Experience developing lightweight middleware, connectors, API clients, administrative utilities, or other support tooling
• Experience with containerization technologies such as Docker and supporting lightweight applications or middleware in containerized environments
• Familiarity with automation tools such as Ansible or similar orchestration capabilities

Required Skills and Abilities

• Strong analytical and troubleshooting skills
• Strong written and verbal communication skills
• Ability to work independently and manage a broad technical scope without a day-to-day developer team structure
• Sound judgment in determining when to use configuration, scripting, or custom development
• Ability to balance operational requirements with maintainable long-term solutions

Location and Work Options

Location: El Segundo, CA or Remote U.S. Citizenship Required

• Scheduled Weekly Hours: 40
• Travel Required: 10-25%
• Telecommuting Options: Remote Work Location
• Additional Work Locations: Total Rewards at GDIT

Benefits

• 401(k) with company match
• #GDITPriority
• Comprehensive health and wellness packages
• Internal mobility support for career development
• Professional growth opportunities, including paid education and certifications
• Access to cutting-edge technology
• Paid vacation and holidays

The likely salary range for this position is $89,250 - $120,750. This is not, however, a guarantee of compensation or salary.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Opportunity Owned From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world.

Type of Requisition: Regular

Job Family: Software Engineering

Job Qualifications: Skills: Enterprise Application, Platform Engineering, System Integration

Certifications: None

Experience: 2 + years of related experience

US Citizenship Required: Yes

Security Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None