ITSM Change & Governance Leader

U.S. Bank; Saint Paul (MN); On-site; USD 120,000 - 180,000; Full time

Job summary

U.S. Bank is seeking a seasoned Business Process Manager to lead Change Management, enterprise governance, and optimization of ITSM processes with a focus on ServiceNow.

You will align with Technology, Product, Operations, Risk, Cybersecurity, and Business leaders to design scalable governance frameworks and improve service reliability. The role emphasizes strategic thinking, stakeholder influence, and execution excellence to transform technology service delivery and reduce operational risk

Qualifications

• Bachelor's degree or equivalent work experience.
• ITIL Service Management Foundation certification.
• 10+ years of experience with activities, benefits, risks, and success factors of potential applications.
• 3+ years of experience within a total IT environment.
• 3+ years of experience with planning, organizing, monitoring, and controlling IT projects.

Responsibilities

• Act as primary process owner for Enterprise Change Management, including policy, standards, governance, and continual service improvement activities.
• Lead Enterprise Change Advisory Board (CAB) governance processes with risk assessment, stakeholder engagement, and decision-making for technology changes.
• Develop and execute strategic roadmaps to strengthen change governance, resilience, regulatory compliance, and service reliability.
• Establish and maintain change policies, approval frameworks, risk assessment methodologies, change models, and governance controls.
• Oversee governance for complex, high-risk enterprise-wide technology changes ensuring readiness and compliance.
• Partner with Engineering, Product, Infrastructure, Security, and Operations to improve change planning and deployment readiness.

Skills

ITSM Governance

Change Management

CAB Operations

Incident & Problem Management

ServiceNow

Automation & Workflows

Regulatory & Compliance

Agile & DevOps

CI/CD Integration

Stakeholder Influence

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Job description

U.S. Bank is seeking a seasoned Business Process Manager to lead Change Management, enterprise governance, and optimization of ITSM processes with a focus on ServiceNow.

You will align with Technology, Product, Operations, Risk, Cybersecurity, and Business leaders to design scalable governance frameworks and improve service reliability. The role emphasizes strategic thinking, stakeholder influence, and execution excellence to transform technology service delivery and reduce operational risk