ITSM Change & Governance Leader

U.S. Bank; Irving (TX); On-site; USD 120,000 - 141,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

Paid vacation

Paid holidays

Job summary

U.S. Bank seeks a Business Process Manager to lead ITSM Change Management, enterprise governance, and CAB operations.

You will drive governance frameworks, risk assessment, and policy development while collaborating with Engineering, Product, Infrastructure, Security, and Operations teams to improve service reliability and reduce operational risk. The role emphasizes implementing ServiceNow capabilities, leading governance reporting, and managing complex changes across enterprise IT.

Responsibilities

• Lead strategy, governance, optimization and execution of ITSM processes, focusing on Change Management, Enterprise Change Governance and CAB operations.
• Partner with Technology, Product, Operations, Risk, Cybersecurity and Business leaders to design scalable governance frameworks.
• Drive ServiceNow optimization, automation, and analytics to improve governance and service outcomes.

Job description

U.S. Bank seeks a Business Process Manager to lead ITSM Change Management, enterprise governance, and CAB operations.

You will drive governance frameworks, risk assessment, and policy development while collaborating with Engineering, Product, Infrastructure, Security, and Operations teams to improve service reliability and reduce operational risk. The role emphasizes implementing ServiceNow capabilities, leading governance reporting, and managing complex changes across enterprise IT.