IT Support Technician – Swing Shift

Jobtailor; Town of Lincoln (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

WarHorse Gaming is seeking an IT Support Technician to install, configure, and maintain end-user devices, servers, and network equipment in a casino environment.

Responsibilities include AV support, documentation, inventory control, and contracts management. Travel between properties may be required; strong English skills and casino experience are preferred.

Qualifications

• 2+ years installing/troubleshooting Windows OS and desktop hardware in a data center.
• 1 year in Active Directory using system tools like WireShark, Fluke Meter, Altiris, Ghost.
• Strong English communication; casino experience preferred.
• Certifications such as Microsoft, Cisco, CompTIA A+/Network+ preferred.

Responsibilities

• Install, configure, test, monitor, and troubleshoot end-user devices, network hardware, printers and scanners.
• Provide on-site IT support and respond to crises; maintain inventories and contracts.
• Deliver AV support and coordinate with third-party vendors.
• Document hardware failure, repair, installation and removal; manage contract installs.
• Travel between WarHorse properties as required.

Skills

Windows OS installation

Active Directory experience

Audio/Visual support

IT hardware troubleshooting

Gaming systems knowledge

Education

High school diploma

Tools

WireShark

Fluke Meter

Job description

• Support and uphold the Mission, Vision, and Values of WarHorse Gaming
• Assist in developing business continuity and disaster recovery plans; maintain knowledge of plan executables and respond to crises as needed
• Install, configure, test, monitor, and troubleshoot end-user devices, network hardware, printers, scanners, presentation systems, and related software
• Perform on-site analysis, diagnosis, and resolution of complex IT and hardware problems
• Implement corrective solutions and coordinate off-site repairs as necessary
• Provide Audio/Visual (AV) support and communicate with third-party AV vendors
• Deliver training and support to end users and staff on equipment operation and system use
• Maintain accurate inventories of IT and networking equipment, including monitors, servers, routers, switches, and peripheral devices
• Document hardware failure, repair, installation, and removal
• Track and manage IT hardware/equipment contracts, including contract-based installations
• Respond promptly to IT support requests via calls, pages, and emails
• Perform additional duties as assigned

Requirements

• Must be 21 years of age or older
• High school diploma
• Two (2) years of experience installing and troubleshooting Windows operating systems, desktop hardware, and Microsoft products, with exposure to deploying and maintaining servers and network equipment in a data center
• One (1) year of experience working in an Active Directory environment using system tools such as WireShark, Fluke Meter, Altiris, and Ghost
• Strong English communication skills (written and verbal)
• Previous experience in a casino setting
• Experience with gaming systems, table game systems, cash-dispensing systems, and kiosk technology
• Preferred: Microsoft, Cisco, CompTIA A+, or Network+ certification
• Must successfully complete a pre-employment drug screening
• May be subject to random drug screenings during employment
• Requires regular lifting of up to 50 lbs., physical agility, balance, coordination, and dexterity
• Requires concentration, analytical thinking, and decision-making under time pressure
• Travel between WarHorse properties may be required

Core Competencies

Demonstrates expertise in installing, configuring, and troubleshooting Windows operating systems and desktop hardware, with a strong focus on providing IT support in a casino environment. Proficient in managing IT hardware contracts and delivering training on equipment operation and system use.

Highest-signal resume keywords

• Windows Operating System Installation
• Active Directory Experience
• Audio/Visual Support
• IT Hardware Troubleshooting
• Gaming Systems Knowledge

Hard Skills

• Windows Operating System
• Desktop Hardware Troubleshooting
• Network Equipment Installation
• Server Maintenance
• IT Support
• Data Center Experience
• Contract Management
• System Documentation
• Crisis Response
• Inventory Management

Soft Skills

• Strong English Communication
• Analytical Thinking
• Decision-Making Under Pressure

Certifications & Qualifications

• Microsoft Certification
• Cisco Certification
• CompTIA A+
• CompTIA Network+

Industry Keywords

• Casino Setting
• Gaming Systems
• Table Game Systems
• Cash-Dispensing Systems
• Kiosk Technology

Tools & Technologies

• WireShark
• Fluke Meter