ITS Support Engineer I

Relha LLC; Denver, Northern (CO, KY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Amazon’s ITS team seeks an on-site Support Engineer to keep corporate laptops, servers, and websites running smoothly for Amazonians worldwide. You will diagnose, troubleshoot, and resolve hardware and software issues, guide users, and escalate incidents as needed.

Collaboration with vendors and peers is essential in a fast-paced, high-impact environment. Role requires 24/7 on-call availability, occasional travel, and a customer-focused, solutions-driven mindset to maintain productivity and

Qualifications

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM
• 2+ years troubleshooting in a multi-user high availability environment
• 2+ years PC repair, troubleshooting, deployment
• 1+ years of IT client, server, and network service delivery
• 2+ years of networking (DNS, DHCP, SSL, OSI Model, TCP/IP)
• 2+ years of supporting Windows, Mac or Linux operating systems in a corporate setting
• 2+ years of maintaining a corporate network environment
• High school or equivalent diploma
• 2+ years computer networking experience (preferred)
• Experience supporting video conference and teleconference equipment (preferred)

Responsibilities

• Deliver on-site, high quality hands-on support diagnosing, troubleshooting and resolving issues; evaluate log files to determine health of systems, software and hardware
• Triage and escalate system or network outages to reduce downtime
• Understand and execute change management in a high availability environment
• Collaborate with partner teams and vendors on improvement projects to deliver operational excellence
• Oversee IT asset inventories and lifecycle
• Mentor and train peers and new team members
• Continuously expand skills and knowledge of IT policies and latest technologies
• Occasional travel required based on business needs
• Participate in 24/7 on-call duty for high-severity incidents and escalations

Skills

Windows Server AD/DFS/SCCM

HA troubleshooting

PC repair & deployment

IT service delivery

Networking DNS/DHCP/SSL/TCP-IP

Cross-platform support Windows/MacOS/·

On-site IT support

Education

High school diploma

Job description

Are you passionate about solving technical challenges and helping people? Do you thrive in a dynamic, high-impact environment?

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon’s seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a fast-paced, collaborative environment. As a part of our IT Services team, you'll have the opportunity to make a direct impact on Amazon's corporate global workforce, making sure their laptops, servers, and websites work seamlessly so they can build the technology that businesses worldwide rely on.

As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees’, providing seamless end-to-end services and friction-less on-site technical support ensuring productivity remains secure and uninterrupted. Amazon’s ITS Support Engineers are dedicated, dependable and customer focused, owning the overall IT experience. They guarantee our employees have the tools and resources they need to be successful, innovative and efficient.

ITS Support Engineers have an advanced understanding of IT standards, systems and equipment deployed throughout Amazon. They can work independently or collaborate with partner teams and contractors managing projects while maintaining a high level of productivity to meet goals. Quickly adapting to new processes and procedures, they act as a mentor and main partner for escalations within the team.

Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You’ll engage with Amazonians across various teams, owning and recognizing their unique IT needs and provide personalized high-quality support. You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of specialized hardware and software issues implementing successful solutions. Our Engineers guide and empower technical and non-technical Amazonians through the ever-evolving digital landscape implementing solutions that fit their needs.

Key job responsibilities

- Deliver on-site, high quality, hands‑on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware

- Assist with activities to triage and escalate system or network outages to reduce downtime

- Understand and execute change management activities in a high availability environment

- Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value

- Effectively manage and oversee IT asset inventories

- Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities

- Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions

- Occasional travel required based on the needs of the business

- Participate in 24/7 on‑call duty required for isolated high-severity incidents, serving as escalation point outside regular hours

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

Medical, Dental, and Vision Coverage

Maternity and Parental Leave Options

Paid Time Off (PTO)

401(k) Plan

Learn more about our benefits here: https://www.amazon.jobs/en/benefits/us-benefits-and-stock

About the team

Our IT Services team is a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard, and every idea is valued. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide.

Inclusive Team Culture: Here at Amazon, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth: We're continuously raising our performance bar as we strive to become Earth's Best Employer. We embrace curiosity and continuous learning, empowering you to grow both personally and professionally through mentorship, knowledge-sharing, and career-advancing resources, helping you develop into a better-rounded professional.

Basic Qualifications

- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience

- 2+ years of troubleshooting in a multi-user high availability environment experience

- 2+ years of PC repair, troubleshooting, deployment and liquidation experience

- 1+ years of IT client, server, and network service delivery experience

- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience

- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience

- 2+ years of supporting and maintaining a corporate network environment experience

- High school or equivalent diploma

Preferred Qualifications

- 2+ years of computer networking experience

- Experience supporting video conference and teleconference equipment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.