ITS Support Engineer I

Amazon; Denver (CO); On-site; USD 70,000 - 100,000; Full time

Job summary

Amazon's IT Services team is seeking an ITS Support Engineer to provide on-site, high-quality support for Amazon's corporate employees, ensuring productivity remains secure and uninterrupted. You will diagnose hardware and software issues, manage assets, and collaborate with vendor teams across a high-availability environment.

You\'ll mentor peers, participate in change management, and drive continuous improvement initiatives to deliver exceptional IT services for Amazonians worldwide.

Responsibilities

• Deliver on-site, high-quality support diagnosing, troubleshooting and resolving issues; evaluate logs to assess system, software and hardware health.
• Assist with triaging and escalating system or network outages to reduce downtime.
• Understand and execute change management activities in a high availability environment.
• Collaborate with partner teams and vendors on improvement projects, defining requirements and ensuring execution for operational excellence.
• Effectively manage and oversee IT asset inventories.
• Participate in hiring, train and mentor peers and new team members, valuing diverse perspectives.

Job description

Description

Application deadline: Aug 31, 2026

Are you passionate about solving technical challenges and helping people? Do you thrive in a dynamic, high-impact environment?

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon’s seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a fast-paced, collaborative environment. As a part of our IT Services team, you'll have the opportunity to make a direct impact on Amazon's corporate global workforce, making sure their laptops, servers, and websites work seamlessly so they can build the technology that businesses worldwide rely on.

As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees’, providing seamless end-to-end services and friction-less on-site technical support ensuring productivity remains secure and uninterrupted. Amazon’s ITS Support Engineers are dedicated, dependable and customer focused, owning the overall IT experience. They guarantee our employees have the tools and resources they need to be successful, innovative and efficient.

ITS Support Engineers have an advanced understanding of IT standards, systems and equipment deployed throughout Amazon. They can work independently or collaborate with partner teams and contractors managing projects while maintaining a high level of productivity to meet goals. Quickly adapting to new processes and procedures, they act as a mentor and main partner for escalations within the team.

Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You’ll engage with Amazonians across various teams, owning and recognizing their unique IT needs and provide personalized high-quality support. You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of specialized hardware and software issues implementing successful solutions. Our Engineers guide and empower technical and non-technical Amazonians through the ever-evolving digital landscape implementing solutions that fit their needs.

Key job responsibilities

• Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware
• Assist with activities to triage and escal... system or network outages to reduce downtime
• Understand and execute change management activities in a high availability environment
• Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value
• Effectively manage and oversee IT asset inventories
• Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities