ITS Service Technician I (50032)

The City of Rock Hill; Rock Hill (SC); On-site; USD 60,000 - 67,000; Full time

Job summary

Paycom - ATS in Rock Hill, SC is seeking a full-time IT professional to support the City of Rock Hill's Information Technology Services. The role covers system, software, and hardware support, with emphasis on security, databases, and user assistance.

The ideal candidate has a high school diploma or GED with college coursework in computer science and 3–5 years of related experience. A valid driver’s license and the ability to pass an FBI background check are required.

Qualifications

• High School Diploma or GED with coursework toward an Associate Degree in Computer Science.
• Three to five years of progressive experience in computer operations and support.
• Equivalent mix of education, training and experience meeting required knowledge and skills.
• Valid Driver’s License and ability to pass FBI background check.
• Strong English communication and proficient technical documentation.

Responsibilities

• Install, maintain, configure, and support PCs and application software; basic networking.
• Analyze operational problems and propose solutions within policy and procedures.
• Document all activities and maintain records in tracking tools.
• Manage user accounts on network and host systems; provide user assistance.
• Apply cyber security practices to all activities and teach necessary skills to groups.
• Create SQL queries and build reports for multiple departments.
• Support software programs city-wide and coordinate with other departments.

Skills

Customer service

Analytical skills

Problem solving

Documentation

English communication

Education

High School Diploma or GED

Associate Degree coursework in Computer Science

Tools

Linux

Windows 10

Office 2016/19

Excel

MS Outlook

O365

Oracle

SQL

Networking basics

Cyber security basics

Job description

Job Details

Job Location: Rock Hill, SC 29730, Position Type: Full-Time, Salary Range: $28.80 - $32.00 Hourly, Job Category: Information Technology Services, General Description: The purpose of this class within the organization is to support the Information Technology Services Department and the City of Rock Hill. This class position is versed in core systems, applications, security and services assist in maintaining and support of software application, hardware and various assigned systems for continuity of business services, implementation of new services, software or hardware, direct technology customer assistance and support and specific or assigned needs of departments and service requirements of the City.

Minimum Education and Experience Requirements

Requires a high school diploma or GED equivalent plus college-level Associate Degree coursework in computer science, supplemented by three to five years of increasingly responsible experience in computer operations and support, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities

Special Certifications and License

Valid Driver’s License. Must be able to pass and FBI background and fingerprint check.

Desirable Knowledge, Skills and Abilities

• Considerable knowledge of the City’s hardware platforms and software operating systems and information technology infrastructure.
• Knowledge of Linux; O365, Windows 10; Office 2016 or 19; Access; Excel; MS Outlook; internet tools and various browsers.
• Understands and has knowledge of Cyber security to apply as it pertains to edge devices, networking and services.
• Knowledge of networking, network drives and file shares and relational databases in Oracle and SQL database systems.
• Ability to create SQL statements to assist in queries and reporting in enterprise software for various departments: customer service, billing and financial and utility data.
• Ability to independently analyze, problem solve and to work independently and as part of a cross-functional support team.
• Good English skills and ability to demonstrate proficient technical documentation skills.
• Ability to act calmly and make sound decision under varying degrees of stress and uncertainty.
• Ability to maintain positive customer-focused relationships with co-workers, supervisors, agencies, the general public, and all other internal and external customers. Personally demonstrates appropriate customer service skills and ability to resolve conflict or technical challenge.

Essential Job Functions

• Installs, maintains and configures and personal computers and application software; PC troubleshooting; basic networking; database entry or general computer support.
• Analyzes computer operational problems and devises solutions within the established policies and procedures sets.
• Properly documents all activities as needed within the tracking tools provided.
• Can properly add, remove and maintain users on the network and host computer systems.
• Provides user assistance and instruction as required.
• Understands and places Cyber Security role and actions into every activity.
• Be able to teach to a group the necessary computer skills or processes to comply with City standards.
• Create SQL statements for queries and data dumps, write/build reports as assigned.
• Assist in the support and administration of software programs utilized city wide.
• Coordinates assigned activities and functions with those of other City departments and outside agencies as appropriate; communicates with City staff to determine information technology requirements.
• Assists in research and schedule planning the department or Division’s annual budget where necessary.
• Obtains quotes for and purchases computer and network equipment, software and operational supplies.
• Ability to recognize and report variances to standards to manager, and assist in correcting when necessary.
• Serve on various Technology Users Groups or similar technology committees.
• Be prompt and able to manage time within City standards and attend various meetings as required.
• Receives reviews and augments various records and reports including equipment charts, cabling diagrams, user access forms, invoices, maintenance agreements, software license information, budget documents, memos, correspondence, etc. as required.
• Prepares and/or processes work orders, purchase orders, various technical records and reports, various other reports, memos, correspondence, etc.in accordance to policy and procedure.
• Refers to policy and procedure manuals, computer manuals, technical manuals, technical journals, etc.
• Interacts and communicates with various groups, cross-functional teams, and individuals such as the immediate supervisor, other administrative staff and department heads, other City employees, sales representatives, service personnel, user groups, and the general public.
• Can follow and understand instructions and work methods as necessary to comply with process and procedure needed by work groups and teams.
• Can follow and adhere to all City and ITS policies and procedures.
• Performs all other duties as may be assigned by management to meet organizational or department needs.

This Notice is not intended to be an all-inclusive list of duties, knowledge, skills and abilities required to do the job. This is intended only to describe the general nature of the job. A more comprehensive list of duties, responsibilities and essential job functions is available on the job description.

The City of Rock Hill is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, political affiliation, disability, national origin, genetic information, sex (including pregnancy, childbirth, or related medical condition), or age.