ITS Operations Tech I

Texas Department of Transportation; Town of Texas (WI); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

On-the-job training

Tuition assistance

Job summary

Texas Department of Transportation in Houston District seeks an ITS Operations Tech I to monitor traffic via surveillance systems and coordinate with agencies. You will disseminate information to the public and dispatch maintenance personnel, following standard practices with guidance from a Lead worker.

The role requires alertness to incidents, data entry, and effective communication with multiple entities in a busy traffic management center.

Qualifications

• High School Grad or Equivalent; substitution allowed for degree.
• 2 years of experience in traffic studies or related fields; graduate education may substitute.

Responsibilities

• Advises the public of traffic conditions using signs and broadcasts.
• Develops routine incident response scenarios.
• Performs real-time traffic studies to determine routing.
• Disseminates traffic information to agencies and the public.
• Monitors traffic flow with detectors and CCTV systems.
• Updates traffic management database.
• Uses two-way radios to contact agencies.
• Performs other duties as assigned.

Skills

Traffic analysis

Data collection

Communication

Customer service

Education

High School Diploma or GED

Tools

Loop detector systems

CCTV

Automated vehicle identification systems

Two-way radios

AVID system

Job description

• Updates traffic management data base.
• Close Visual Acuity-work includes data/figures view a computer screen; extensive reading

ITS Operations Technician I monitors traffic via computerized surveillance and control equipment located within an Intelligent Transportation System (ITS) managed area. Disseminates information to the public through various forms of communication. Work requires contact with governmental and private entities as well as the traveling public. Dispatches maintenance employees and alerts first responders via telephone, radio or other electronic means. Employees at this level follow standard practices that do not require frequent supervision of details but defers all unusual challenges to the Lead worker.

Essential Duties

• Advises the general public of traffic conditions through the use of computerized variable message signs, highway advisory radio and/or low frequency television broadcasts.
• Assists in developing routine incident response scenarios.
• Assists in performing real time traffic studies to determine traffic routing.
• Disseminates traffic information through various communication devices to other governmental agencies located within the operations center and/or managed area.
• Monitors traffic flow and conditions through the use of loop detector systems, closed circuit television systems and/or automated vehicle identification systems.
• Updates traffic management data base.
• Uses two-way radios to interact with other transportation and law enforcement agencies.
• Performs other job responsibilities as assigned.

Minimum Qualifications

Education

• High School Grad or Equivalent in general high school studies. Relevant work experience may be substituted for degree on a year per year basis. Substitutions for Minimum Qualifications

Experience

• 2 years of experience in Traffic studies, analysis, computer ops, electronics, traffic management, telecommunication ops. (Experience can be satisfied by full time or prorated part time equivalent). Related graduate level education may be substituted for experience on a year per year basis

Licenses and Certifications

• Valid driver’s license. This position requires driving a state vehicle.

Preferred Qualifications

• Customer Service experience - preferably in telecommunications, basic computer skills required

Competencies

• Some knowledge of:
• Freeway managementsystem concepts and operations
• Trafficflowprinciplesand procedures
• ApplicableITSrelatedcomputerapplicationsand operations
• Emergency response procedures
• Some skill in:
• Collecting,sortingandcompiling data
• Analyzingandorganizingbusinessandtechnical data
• Administrativesupportpracticesandprocedurestoincludewriting,editingandreportwritingtechniques,recording meeting notes, record keeping and records management
• Usingcomputers,applicableprograms,applications,and systems
• Usingapplicableelectronictest equipment
• Maintainingasafeandeffectiveworkingrelationshipwith others

Physical Requirements and Working Conditions

• Sedentary work: Lift up to 10 lbs at a time and occasionally carry files/small tools
• Light work: Lift up to 20 lbs at a time and frequently lift or carry objects up to 10 lbs
• Standing-prolonged periods of time
• Repetitive Motion-substantial movements of the wrists, hands, and/or fingers
• Close Visual Acuity-work includes data/figures view a computer screen; extensive reading

Conditions of Employment

• Employees must be able to report for duty at Houston Transtar during inclement weather or other emergency activations. This role is essential to operations and may operate in non-typical hours.
• Please read Standard Conditions of Employment (TxDOT) for all positions.
• To be selected for and continue employment in this position, the selected incumbent must maintain the security or integrity of the agency’s critical infrastructure and will be subject to regular assessments of criminal history and/or reviewed for connections to foreign adversaries.

Position Information

TxDOT's Houston District is seeking a detail-oriented person interested in traffic and incident management. This role is critical to ensure the safety of citizens traveling through the greater Houston area. The ideal candidate will have a background in data entry, dispatch and/or traffic management. This position requires some flexibility in desired work schedule. Customer service experience is an asset in this customer facing role. Communicating with multiple entities and keeping the Traffic Management Center following TxDOT's mission is key.

Benefits And Perks

• Retirement Plans
• Alternative and/or Flexible Work Schedules
• Paid Leave and Holidays
• Health Premiums paid at 100% for Full-Time Employees
• On-the-Job Training
• Tuition Assistance Program
• Holistic Wellness Program with Leave Incentives
• Career Development and Advancement Opportunities
• Family-Friendly Policies and Programs

In 2024, TxDOT was recognized as a Best Place for Working Parents, and many of our offices statewide are also designated as Texas Mother-Friendly Worksites. These recognitions reflect our dedication to supporting families and promoting a healthy work-life balance.

For a complete list of our total compensation package please visit our website at: Total Compensation Package

To view benefits available to all State of Texas employees visit: Benefits at a Glance | ERS (texas.gov)

Job

Travel/Public Information

Schedule

Full-time

Employee Status

Regular

Job Level

Non-Management

Job Posting

Aug 26, 2026, 8:41:45 AM

State Job Title/s

ITS Operations Tech I

Military Occupational Specialty (MOS)

TxDOT is committed to hiring veterans. To assist in determining whether your military experience may pertain to the minimum requirements for this position, Military Occupational Specialty (MOS) codes from each branch of the U.S. Armed Forces have been assigned to each state classification code/title where applicable. The MOS codes are grouped by occupational category.

Click on the appropriate occupational category to view the MOS codes .

Applicant Information

The Texas Department of Transportation is an Equal Opportunity Employer.

If requested, reasonable accommodations will be made for persons with disabilities for any part of the employment process in accordance with the Americans with Disabilities Action of 1990.

Additional Applicant Information for applicants