ITOM Developer

Wipro Technologies; Plano (TX); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading technology services company seeks an ITOM Developer to design and deploy ServiceNow ITOM modules, implement cloud governance, and develop predictive analytics solutions. The role is remote within the USA, offering a dynamic work environment focused on innovation and digital transformation.

Qualifications

• Experience with ServiceNow ITOM modules and cloud integrations.
• Knowledge of predictive analytics and anomaly detection.
• Familiarity with REST/SOAP APIs and workflow automation.

Responsibilities

• Design and deploy ServiceNow ITOM modules.
• Implement Cloud Infrastructure Governance.
• Build REST/SOAP APIs for tool integrations.

Skills

ServiceNow ITOM Modules

Anomaly detection

Predictive Analytics

Scripting

Automation

Tools

AWS

Azure

GCP

Dynatrace

Splunk

Nagios

Flow Designer

IntegrationHub

Job description

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Work with us

Title: ITOM Developer

Requisition ID: 59641

City: Plano

Country/Region: US

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

ITOM Developer

Remote (Within USA)

· Design and deploy ServiceNow ITOM modules (Discovery, Service Mapping, Event Management, CMDB).

· Implement Cloud Infrastructure Governance (AWS, Azure, GCP integrations).

· Configure Event Management with third-party monitoring tools (Dynatrace, Splunk, Nagios).

· Optimize CMDB health with automated Discovery and Service Mapping.

2. AIOps Solutions Development

· Architect predictive analytics & anomaly detection using ServiceNow AIOps.

· Configure Machine Learning (ML) models for incident correlation and root cause analysis.

· Implement AI-powered event grouping to reduce alert noise.

· Develop self-healing automation (Integration with Orchestration).

3. Integration & Automation

· Build REST/SOAP APIs for tool integrations (ITSM, APM, Observability).

· Automate workflows using ServiceNow Flow Designer & IntegrationHub.

Technical Expertise:

ServiceNow ITOM Modules: Discovery, Service Mapping, Event Management, Cloud Management

· Anomaly detection, Predictive Analytics, RCA

· Scripting & Automation: Good to Have

· Flow Designer, IntegrationHub, Workflow Editor

Monitoring Tools Integration: Good to Have

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.