ITOM Developer

Compunnel, Inc.; Alpharetta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading technology solutions provider is seeking an ITOM Developer to enhance IT Operations Management capabilities in a large enterprise environment. Responsibilities include implementing scalable discovery solutions, ensuring CMDB accuracy, and collaborating with cross-functional teams on ITOM projects. The ideal candidate will have strong experience in ITOM, cloud discovery, and CMDB architecture. This is an opportunity to work in a dynamic environment focused on optimizing infrastructure and cloud services.

Qualifications

• Strong experience with ITOM in large enterprise environments.
• Hands-on experience with Infrastructure and Cloud Discovery (Service Graph Connectors, ACC, APIs, Horizontal Discovery).
• Expertise in CMDB architecture and CSDM implementation.
• Experience performing Cloud Discovery across major cloud platforms.
• Experience discovering containers and Kubernetes environments.

Responsibilities

• Implement and enhance ITOM capabilities including Cloud and Infrastructure Discovery.
• Configure and maintain Service Graph Connectors and discovery patterns.
• Ensure CMDB accuracy and alignment with CSDM.
• Troubleshoot discovery issues and optimize patterns for resources.
• Collaborate with cross-functional teams to support ITOM projects.

Skills

ITOM experience in large enterprise environments

Infrastructure and Cloud Discovery

CMDB architecture and implementation

Troubleshooting skills

Analytical skills

Documentation skills

Job description

The ITOM Developer will be responsible for implementing and enhancing IT Operations Management (ITOM) capabilities within a large enterprise environment.

This role focuses on Infrastructure and Cloud Discovery, CMDB optimization, CSDM alignment, and the use of ServiceNow’s advanced discovery and service graph connectors.

The position involves building scalable discovery solutions, supporting configuration data integrity, and enabling operational insights through accurate and automated data ingestion.

Key Responsibilities

• Implement and enhance ITOM capabilities including Cloud and Infrastructure Discovery.
• Configure and maintain Service Graph Connectors, Horizontal Discovery, APIs, and Agent Client Collector (ACC).
• Ensure CMDB accuracy and alignment with the Common Service Data Model (CSDM).
• Troubleshoot discovery issues and optimize patterns for servers, containers, Kubernetes clusters, and cloud resources.
• Work with cross-functional teams to support ITOM projects and CMDB governance activities.
• Develop and maintain discovery schedules, credentials, probes, sensor configurations, and discovery patterns.
• Support tag governance processes within ITOM and configure automation where possible.
• Contribute to ITOM roadmap planning and best practices for enterprise configuration management.
• Collaborate with ITSM, Infrastructure, and App Development teams where integrations are required.

Required Qualifications

• Strong experience with ITOM in large enterprise environments.
• Hands-on experience with Infrastructure and Cloud Discovery (Service Graph Connectors, ACC, APIs, Horizontal Discovery).
• Expertise in CMDB architecture, configuration, reconciliation, and CSDM implementation.
• Experience performing Cloud Discovery across AWS, Azure, or other major cloud platforms.
• Experience discovering containers and Kubernetes environments.
• Knowledge of tag governance and resource tagging models within ITOM (major plus).
• Strong troubleshooting, analytical, and documentation skills.

Preferred Qualifications

• Experience in Infrastructure or Systems Management.
• Familiarity with other ServiceNow modules such as ITSM or custom app development.
• Experience working with discovery automation, credential management, or cloud governance frameworks.