Itinerary Designer/Concierge

Solage, Auberge Collection; Calistoga (CA); On-site; USD 28,413 - 40,467; Full time

Job summary

Solage, Auberge Collection in Calistoga seeks an Itinerary Designer to craft unforgettable journeys for guests. The ideal candidate will collaborate with guests to create personalized itineraries, drawing on their knowledge of local attractions and experiences.

This role involves coordinating travel logistics, managing budgets, and ensuring a seamless experience for clients. A minimum of two years' experience in luxury travel services is required.

The starting pay rate for this position is $25.00 per hour, based on experience and education.

Qualifications

• Minimum two years as a Trip Designer, Concierge, or Guest Services Agent.
• Excellent service and etiquette skills.
• Familiarity with local area and recreation opportunities.

Responsibilities

• Understand guest preferences to tailor personalized itineraries.
• Stay informed about local destinations to design captivating itineraries.
• Coordinate transportation and other travel logistics.

Skills

Service etiquette

Communication skills

Knowledge of local geography

Job description

Company Description

Set on 22 acres in Calistoga, Solage, Auberge Collection blends small-town charm with effortless sophistication. This vibrant, design-forward retreat offers a fresh take on wine country luxury with spacious accommodations, thoughtful details, and a distinctly laid‑back spirit. The resort features 100 renovated, free-standing studios and suites with private patios, complimentary cruiser bikes, and easy access to downtown. At its heart is Spa Solage, a 20,000-square-foot wellness destination known for its geothermal pools, signature mud therapies, and daily fitness classes. Guests can indulge in vibrant, seasonal cuisine at Solbar or enjoy Latin‑inspired fare and craft cocktails poolside at the lively Picobar—each experience a celebration of the region’s flavors and spirit.

Job Description

Embark on a creative adventure as an Itinerary Designer, where your passion for travel and meticulous planning will shape unforgettable journeys for our guests. With your keen understanding of local excursions and a flair for crafting seamless experiences, you’ll be the architect of personalized itineraries that turn travel dreams into extraordinary realities.

• Collaborate with guests to understand their visit preferences, interests, and budgets, tailoring itineraries to meet their unique expectations.
• Stay informed about various local destinations, including cultural, historical, and recreational aspects, to design well-informed and captivating itineraries.
• Coordinate transportation, accommodations, activities, and other travel logistics to create comprehensive and seamless itineraries.
• Develop and manage guests’ travel budgets, providing options and ensuring alignment with clients’ preferences.
• Create detailed and visually appealing itineraries, including relevant information such as reservations, contact details, and essential travel documents, while maintaining clear and effective communication with clients.

The starting pay rate for this position is $25.00 per hour. This is the pay rate for this position that Solage reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Qualifications

• Minimum two years as a Trip Designer, Concierge, or Guest Services Agent, specializing in luxury adventure travel.
• Excellent service, etiquette, and protocol skills and knowledge in all facets of communication.
• Familiarity with local area and local geography, recreation opportunities, restaurants, events, sights, and other places of interest.

Equal Employment Opportunity Statement

Solage Management Inc is an Equal Opportunity Employer, M/F/D/V. Solage Management Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Solage Management Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.