ITIL Service Delivery Lead

ASM Research, An Accenture Federal Services Company; Washington (District of Columbia); On-site; USD 80,000 - 100,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company is seeking a senior IT program manager to lead IT activities across the organization, directing a team and ensuring continuity of computer, network, and application services. You will align IT services with business processes, forecast needs, and provide technical leadership and project coordination.

Strong communication and strategic thinking are essential for success in this role.

Qualifications

• Bachelor’s Degree in IT, Computer Science or a related field, or equivalent relevant experience.
• 2-5 years of experience managing IT staff.
• Management experience deploying and using ServiceNow and CX1.

Responsibilities

• Responsible for analyzing and directing IT activities with managerial responsibilities for direct reports.
• Ensure continuity of computer, network, and application services for users and customers through planning and coordination.
• Forecast costs, equipment, software, and personnel needs for IT projects and programs.
• Prepare and administer project budgets and report budget performance.
• Lead and mentor staff, recruit, and conduct performance reviews.
• Develop long-range systems plans and verify implementation success.

Skills

Strong communication skills

Team collaboration

Analytical thinking

Problem solving

Leadership能力

Education

Bachelor’s Degree in IT/CS or related field

Tools

ServiceNow

CX1

Job description

ASM Research, An Accenture Federal Services Company is seeking a senior IT program manager to lead IT activities across the organization, directing a team and ensuring continuity of computer, network, and application services. You will align IT services with business processes, forecast needs, and provide technical leadership and project coordination.

Strong communication and strategic thinking are essential for success in this role.