ITIL‑Savvy Desktop Support Engineer

Infosys Limited; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Infosys BPM Limited, a subsidiary of Infosys Limited, is seeking a Desktop Support Engineer to join the ITSM team to drive Problem Management and RCA, improving service stability through governance of corrective actions.

You will provide hardware, software, and network support for desktops, laptops, printers, and mobile devices, coordinating with incident teams to resolve issues and maintain ITIL-aligned practices. Strong analytical skills and communication are essential.

Qualifications

• High School Diploma or GED equivalent and 6 years of relevant experience listed in the job description.
• Basic understanding of ITIL processes: Incident, Change, Problem Management and related governance.

Responsibilities

• Hardware Support & Troubleshooting: Install, troubleshoot, and repair desktops, laptops, printers, and peripherals.
• Software & OS Support: Install and troubleshoot desktop applications and operating systems; basic Windows admin and antivirus tooling.
• Network & Connectivity Support: Troubleshoot LAN/WAN issues; basic networking concepts; use diagnostic tools for wireless network troubleshooting.

Skills

Desktop support

ITIL

Troubleshooting

Communication

Incident management

Tools

MECM

WDS

MDM

Job description

Infosys BPM Limited, a subsidiary of Infosys Limited, is seeking a Desktop Support Engineer to join the ITSM team to drive Problem Management and RCA, improving service stability through governance of corrective actions.

You will provide hardware, software, and network support for desktops, laptops, printers, and mobile devices, coordinating with incident teams to resolve issues and maintain ITIL-aligned practices. Strong analytical skills and communication are essential.