ITIL Desktop Support & Problem Mgmt Engineer

Infosys Limited; Northern (KY); Hybride; USD 50 000 - 75 000; Plein temps

Résumé du poste

Infosys Limited is seeking a Desktop Support Engineer to join its ITSM team. The role emphasizes root cause analysis, problem management governance, and service stability improvement through structured RCA and cross-functional collaboration.

The position covers hardware, software, and network support for desktops, laptops, printers, and peripherals, using MECM, WDS, and MDM to deploy software and OS. A high school diploma and 6 years of relevant IT support are preferred.

Qualifications

• High School Diploma or GED is required.
• 6 years of relevant IT support experience as described.

Responsabilités

• Install, troubleshoot, and repair desktops, laptops, printers, and peripherals.
• Provide desk-side support and PC break/fix services with basic Windows OS administration.
• Troubleshoot LAN/WAN connectivity issues and basic networking concepts.
• Use tools like MECM, WDS, or MDM for deploying software and OS.

Connaissances

ITIL knowledge

Communication

Interpersonal skills

Independence

Troubleshooting

Ticket handling

Formation

High School Diploma or GED

Outils

MECM

WDS

MDM

Description du poste

Infosys Limited is seeking a Desktop Support Engineer to join its ITSM team. The role emphasizes root cause analysis, problem management governance, and service stability improvement through structured RCA and cross-functional collaboration.

The position covers hardware, software, and network support for desktops, laptops, printers, and peripherals, using MECM, WDS, and MDM to deploy software and OS. A high school diploma and 6 years of relevant IT support are preferred.