ITIL Process Architect

Creative Solutions Services, LLC; Columbus (OH); On-site; USD 86,000 - 135,000; Full time

Job summary

A leading recruiting firm is seeking an experienced ITIL Process Architect for their Columbus office. The role focuses on managing CMDB initiatives, process design, and ensuring data governance within ITSM processes. Candidates should possess extensive experience and a strong background in ServiceNow and ITIL standards, along with relevant leadership skills in enterprise settings.

Benefits

Health insurance

401(k) with company match

Paid time off

Tuition reimbursement

Qualifications

• 10+ years of relevant work experience with 4+ years in CMDB/ITIL/ITSM process ownership.
• ITIL v3/v4 Foundation certified.
• Proven leadership in enterprise-class CMDB and ITSM process architecture.

Responsibilities

• Design, develop, and implement CMDB processes aligned with ITIL standards.
• Lead integration efforts for CI data ingestion and discovery.
• Define and improve data audits, certifications, and dashboards to monitor CMDB health.

Skills

ServiceNow CMDB

Process design

Data governance

Continuous improvement

Stakeholder engagement

Education

Bachelor’s degree in CS, IS, Business, or equivalent work experience

Tools

ServiceNow

Job description

Join to apply for the ITIL Process Architect role at Integrated Talent Strategies (ITS)

1 day ago Be among the first 25 applicants

Join to apply for the ITIL Process Architect role at Integrated Talent Strategies (ITS)

Integrated Talent Strategies (ITS) is seeking an experienced Talent Acquisition Coordinator to work in the Columbus, OH area. This position offers a variety of great benefits, including health insurance, 401(k), and paid time off.

Overview:

Seeking an experienced ITIL Process Architect to lead CMDB management initiatives, with a strong focus on process design, data governance, ServiceNow configuration, and enterprise integration. This role will guide the end-to-end implementation of CMDB solutions, ensure alignment with ITSM processes, and drive continuous improvement across the organization’s configuration management efforts.

Key Responsibilities:

• Design, develop, and implement CMDB processes aligned with ITIL standards and business goals.
• Lead integration efforts for CI data ingestion and discovery, including ServiceNow Discovery and third-party sources.
• Develop architecture artifacts: process flows, RACI diagrams, governance models, and system integration definitions.
• Ensure CMDB supports ITSM processes (Incident, Change, Problem) and maintains high data quality and compliance.
• Drive Configuration Item (CI) lifecycle management and maintain accurate service and infrastructure mapping.
• Define and improve data audits, certifications, and dashboards to monitor CMDB health and accuracy.
• Provide expertise in ServiceNow CMDB, CSDM, and ITSM module customization and development.
• Collaborate with stakeholders to capture business and technical requirements.
• Develop solutions to support vulnerability remediation and service delivery visibility.
  
  

Technical Proficiency:

• Expert in ServiceNow CMDB and Discovery, including architecture, data models, and out-of-box functionality.
• Strong knowledge of ITSM process integration and service modeling (CSDM).
• Hands-on experience with ServiceNow scripting, workflows, dashboards, and reporting tools.
• Skilled in process analysis, audit design, gap identification, and continuous improvement.
  
  

Qualifications:

• Bachelor’s degree in CS, IS, Business, or equivalent work experience.
• 10+ years of relevant work experience; 4+ years in CMDB/ITIL/ITSM process ownership; 4+ years ServiceNow experience preferred.
• ITIL v3/v4 Foundation certified.
• Proven leadership in enterprise-class CMDB and ITSM process architecture.
• Strong communication, decision-making, and stakeholder engagement skills.
• ServiceNow On-Prem experience preferred.
  
  

About Integrated Talent Strategies (ITS)

ITS is an international recruiting and staffing firm specializing in Engineering, Technical and Professional positions. Founded in 1984 as a subsidiary of an engineering firm, ITS continues to remain a strategic partner for the job seeker.

Our clients include some of the largest and most respected architectural, engineering, and manufacturing companies in business today. Our ability to offer a wide range of services, and the flexibility to adjust to the changing needs of our clients, has allowed us to maintain a solid reputation for several decades.

Benefits include medical, dental, and vision insurance; 401(k) with a company match; paid holidays and vacations; tuition reimbursement. To learn more, go to www.wehirepeople.com or click below to directly contact your recruiter.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Staffing and Recruiting

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