ITIL KPIs EHR Hipaa Analyst

COOLSOFT; Richmond (VA); Hybrid; USD 85,000 - 98,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

COOLSOFT in Richmond, VA is seeking an ITIL KPIs EHR HIPAA Analyst on a 9‑month contract. The role provides Tier 1 support for the OHPAC system within the VDH environment. Start date 09/28/2026 with end date 06/30/2027 and a 9‑month engagement.

Hybrid work arrangement; both phone and in-person interactions are supported. Responsibilities include troubleshooting, monitoring KPIs, and ensuring effective patient accounting operations with the EHR initiative.

Qualifications

• Experience with Oracle Health Patient Accounting (OHPAC) or similar.
• Familiarity with ITIL processes and KPI monitoring.
• Strong communication in healthcare context.

Responsibilities

• Provide Tier 1, first-call-resolution support for OHPAC users.
• Troubleshoot application issues and support configuration.
• Monitor key OHPAC functions and system performance.
• Escalate complex issues to Tier 2 or vendor support as needed.
• Assist with post-go-live health checks and sustainment readiness.

Skills

ITIL

KPIs

EHR

HIPAA

Job description

ITIL KPIs EHR Hipaa Analyst

(Jobs in Richmond, VA)

Requirement id 159133

Job title Analyst

Job location in Richmond, VA

Skills required ITIL, KPIs, EHR, Hipaa

Open Date 16-Sep-2026

Close Date

Job type Contract

Duration 9 Months

Compensation DOE

Status requirement ---

Job interview type ---

Email Recruiter:coolsoft

Job Description Analyst: ITIL, KPIs, EHR, Hipaa

Start date: 09/28/2026

End Date : 06/30/2027

Submission deadline: 9/18/2026

Client Info: VDH

Note:

• Hybrid
• Both Phone and In Person
• The Oracle Health Patient Accounting (OHPAC) Application Support Specialist provides Tier 1, first-call-resolution support to end users utilizing Oracle Health Patient Accounting and related patient accounting areas.

Description:

The Oracle Health Patient Accounting (OHPAC) Application Support Specialist provides Tier1 support to end users of Oracle Health Patient Accounting and related patient accounting areas. This position provides technical and functional expertise to trouble shoot application issues, support user and system configuration, monitor key OHPAC functions, and assist with maintaining stable and effective patient accounting operations. The specialist serves as a first point of contact for end users, resolving issues when possible and escalating complex problems to appropriate Tier 2, technical, implementation, or vendor support teams.

This role plays avital role in supporting the successful implementation and sustainment phases of the VDH Electronic Health Record initiative and help ensures deployed EHR capabilities remain stable, fully operational, and effectively adopted by end-users through post-cutover health checks, issue tracking, and sustainment readiness planning.

• Provides Tier 1 clinical support to meet and exceed established Service Level Agreements (SLAs) and follow ITIL processes.
• Triages end user issues and determines if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2.
• Must understand VDH and Local Health Department EHR policies, procedures, and workflows and Oracle Health-specific procedures to resolve issues.
• Acquires and maintains a general and clinical knowledge of client and related software applications.
• Attends professional development training as instructed.
• Maintains necessary technology skills to perform common client specific First Call Resolution (FCR) tasks, with training, including password resets, Citrix troubleshooting, common desktop troubleshooting, etc.
• Conduct pre- and post-go-live system health checks to verify operational readiness and functionality of the deployed Electronic Health Record (EHR) solution at each VDH facility
• Monitor key performance indicators (KPIs) and system usage metrics to identify early warning signs of functional or technical degradation
• Participate and help sustain readiness checklists and site health status dashboards for EHR leadership and Go-Live command center operations
• Contribute to lessons learned, issue trend analysis, and process improvements for future site deployments and system rollouts
• Post-Go-Live Health Check Reports that assess system performance and user adoption following deployment
• Sustainment Readiness Checklists to evaluate preparedness for ongoing operations and support
• Knowledge Transfer Documentation to ensure continuity of operations and effective handoff to support teams
• Issue Resolution Logs and Trend Analyses to track, resolve, and analyze recurring challenges
• Exhibits a basic understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Foundational Communication - Simple messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures.

Monitors specific OHPAC functions and operational indicators to identify potential application or workflow issues, including areas such as user configuration, work queues, processing functions, interfaces, printing, document management, and other patient accounting-related activities, as applicable.

Knowledge and Skills:

Foundational knowledge of Oracle Health Patient Accounting (OHPAC) and

Call502-379-4456 Ext 100for more details. Please provide Requirement id: 159133 while calling.

EOE Protected Veterans/Disability