Items Processing and Research Specialist

Tompkins Bank & Trust; Town of Ithaca (NY); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Match

Profit Sharing

Paid Time Off

11 Holidays

Tuition Reimbursement

Free Parking throughout Tompkins Bank

Employee Referrals

Job summary

Tompkins Bank & Trust in Ithaca, NY is seeking a detail-oriented Item Processing Support Specialist. You will verify and balance daily cash letters, submit the daily Host Integration and Federal Cash Letter files, and ensure data integrity across reports.

You will handle image system research requests, communicate with the coordinator, open cases with the system provider, and prepare customer statement media, while supporting other team members as needed. This role offers solid benefits.

Qualifications

• High School Diploma or equivalent; Associate's degree preferred.
• Experience with Bank Regulatory reporting and banking systems preferred.
• Operational or Image Processing experience preferred.
• Analytical, problem-solving, interpersonal and communication skills.
• Efficient with technology, able to type with speed and accuracy.
• Proficient with Microsoft Office and browser-based systems.
• Ability to meet deadlines under pressure and learn multiple software programs.

Responsibilities

• Balance daily cash letters and ensure deadlines and totals are accurate.
• Process check adjustments and monitor Federal Reserve Reconcilement.
• Contact internal/external vendors for system/hardware issue resolution.
• Perform account adjustments and reconciliations.
• Prepare necessary account documentation and deposits.
• Adhere to Federal Reserve operating regulations.
• Open cases with system providers for Item Processing issues.
• Create customer statement media for postal delivery.
• Maintain communication with the coordinator and escalate issues as needed.
• Back up other team members and perform other duties as assigned.

Skills

Analytical skills

Problem solving

Interpersonal and communication skills

Typing speed and accuracy

Microsoft Office proficiency

Education

High School Diploma or equivalent

Associate's Degree in business related field preferred

Tools

Banking systems

Internet/Browser based systems

Image processing systems

Job description

Overview

This position is responsible for providing support specializing in Item Processing.

This position is responsible for providing support specializing in Item Processing. Individuals in this role will verify and balance daily bank cash letters, submit the daily Host Integration and Federal Cash Letter files. Review and verify data and reports to maintain data integrity. Respond to image system research requests from customers and other Company colleagues. Provide documentation for references and deposit verifications.

Responsibilities

• Ensure on a daily basis that routine tasks are completed on time with minimum errors, such as; perform all input, balancing and work preparation duties; ensure cash letter deadlines are met and settlement totals are balanced at end of day; ensure department totals are balanced at end of day; create daily backup and archive media; operate sorter equipment to capture items.
• Process check adjustments and monitors Federal Reserve Reconcilement.
• Independently contact internal and external vendor support for system or hardware issue resolution - keeping coordinator apprised.
• Perform adjustment to customer, General Ledger and Federal Reserve accounts.
• Prepare necessary account adjustments and account reconciliations.
• Adhere to Federal Reserve Bank Operating Circulars regulations.
• Open cases with the system provider for Item Processing related issues.
• Create customer statement media for postal delivery as required.
• Maintain open communication with the coordinator, discuss issues and escalates problems.
• Perform duties of other team members as a backup when needed.
• All other duties as assigned.

Qualifications

• A High School Diploma or equivalent work experience. An Associate’s Degree in business related field is preferred.
• Previous experience with Bank Regulatory reporting requirements and knowledgeable of banking systems is preferred.
• Prior Operational or Image Processing experience is also preferred.
• Talent in analytical, problem solving, interpersonal and communications skills.
• Efficient use of technology, ability to type with speed and accuracy.
• Skilled in using Microsoft Office products and Internet/Browser based systems.
• Ability to handle pressure associated with meeting deadlines.
• Must be able to learn and retain knowledge for using multiple software programs.

Benefits

• Medical
• Dental
• Vision
• 401(k) Match
• Profit Sharing
• Paid Time Off
• 11 Holidays
• Tuition Reimbursement
• Free Parking throughout Tompkins Bank & Trust
• Employee Referrals

EEO Statement

Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law.

Pay Range

USD $19.00 - USD $21.00 /Hr.