Items Processing and Research Specialist

Tompkins Community Bank; Town of Ithaca (NY); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Match

Profit Sharing

Paid Time Off

11 Holidays

Tuition Reimbursement

Free Parking

Job summary

Tompkins Community Bank is seeking a detail-oriented professional to support Item Processing operations. You will verify daily cash letters, balance settlement totals, and prepare backups.

The role involves responding to system inquiries and ensuring data integrity across reports. You will coordinate with internal teams and external vendors to resolve issues, perform account adjustments, and maintain compliance with Federal Reserve Operating Circulars.

Qualifications

• High School Diploma or equivalent required; an Associate's Degree in business or related field preferred.
• Experience with bank regulatory reporting and banking systems is preferred.
• Operational or image processing experience is a plus.
• Strong analytical, problem solving, interpersonal and communication skills.

Responsibilities

• Ensure daily tasks are completed on time with minimal errors; balance cash letters and settle totals.
• Process check adjustments and monitor Federal Reserve reconciliation.
• Contact internal/external vendors for system or hardware issue resolution.
• Prepare account adjustments and reconciliations; adhere to regulations.
• Open cases with system providers for item processing issues.

Skills

Analytical skills

Problem solving

Interpersonal skills

Communication skills

Typing speed

Microsoft Office

Education

High School Diploma or equivalent

Associate's Degree preferred

Tools

Banking systems

Microsoft Office

Internet/Browser based systems

Job description

Overview

This position is responsible for providing support specializing in Item Processing.

Individuals in this role will verify and balance daily bank cash letters, submit the daily Host Integration and Federal Cash Letter files. Review and verify data and reports to maintain data integrity. Respond to image system research requests from customers and other Company colleagues. Provide documentation for references and deposit verifications.

Responsibilities

• Ensure on a daily basis that routine tasks are completed on time with minimum errors, such as; perform all input, balancing and work preparation duties; ensure cash letter deadlines are met and settlement totals are balanced at end of day; ensure department totals are balanced at end of day; create daily backup and archive media; operate sorter equipment to capture items.


• Process check adjustments and monitors Federal Reserve Reconcilement.


• Independently contact internal and external vendor support for system or hardware issue resolution - keeping coordinator apprised.


• Perform adjustment to customer, General Ledger and Federal Reserve accounts.


• Prepare necessary account adjustments and account reconciliations.


• Adhere to Federal Reserve Bank Operating Circulars regulations.


• Open cases with the system provider for Item Processing related issues.


• Create customer statement media for postal delivery as required.


• Maintain open communication with the coordinator, discuss issues and escalates problems.


• Perform duties of other team members as a backup when needed.


• All other duties as assigned.

Qualifications

• A High School Diploma or equivalent work experience. An Associate's Degree in business related field is preferred.


• Previous experience with Bank Regulatory reporting requirements and knowledgeable of banking systems is preferred.


• Prior Operational or Image Processing experience is also preferred.


• Talent in analytical, problem solving, interpersonal and communications skills.


• Efficient use of technology, ability to type with speed and accuracy.


• Skilled in using Microsoft Office products and Internet/Browser based systems.


• Ability to handle pressure associated with meeting deadlines.


• Must be able to learn and retain knowledge for using multiple software programs.

Benefits

• Medical


• Dental


• Vision


• 401(k) Match


• Profit Sharing


• Paid Time Off


• 11 Holidays


• Tuition Reimbursement


• Free Parking throughout Tompkins Bank & Trust


• Employee Referrals

EEO Statement

Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law.

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Pay Range

USD $19.00 - USD $21.00 /Hr.