Item Setup Specialist: Systems & Issue Resolution

P.L. Marketing, Inc.; Newport (RI); Hybrid; USD 55,000 - 75,000; Full time

Job summary

P.L. Marketing, Inc. provides operational support for Kroger stores, merchandising teams, and eCommerce, ensuring accurate item setup across Venus, PID, IME, RDIC, DSD Host, SATH, RMS and related systems.

You will triage issues, analyze root causes, and collaborate with Kroger and PL Marketing teams to maintain availability and salability of products. This hybrid role requires working at the PLM Corporate office at least two full days per week, with strong emphasis on process improvement,

Qualifications

• 4-year degree or equivalent combination of education and experience
• Proficient Microsoft Office applications including Outlook, Excel and PowerPoint
• Capacity to learn multiple computer systems and web-based applications
• Experience functioning in a corporate office environment
• Proficient analytical and problem-solving skills
• Strong leadership skills and organizational skills
• Capability to collaborate with others and contribute effectively to a team
• Highly motivated self-starter who can work with minimal supervision
• Ability to work under pressure, meet deadlines, prioritize and multi-task

Responsibilities

• Provide operational support for item setup across multiple systems to support orderability and salability.
• Partner with cross-functional teams to identify, troubleshoot, and resolve item-related issues in a timely manner.
• Support Kroger and PL Marketing item setup teams through issue triage, root cause analysis, and resolution.
• Investigate, troubleshoot, and resolve item-related issues affecting stores, eCommerce, merchandising, and customers.
• Prioritize and resolve item issues within service levels to minimize customer impact.
• Provide training and onboarding for new team members with focus on process improvement.

Skills

Analytical skills

Problem-solving

Leadership

Team collaboration

Effective communication

Time management

Self-motivation

Capacity to work under pressure

Education

Bachelor's degree or equivalent

Tools

Venus

PID

IME

RDIC

DSD Host

SATH

RMS

Job description

P.L. Marketing, Inc. provides operational support for Kroger stores, merchandising teams, and eCommerce, ensuring accurate item setup across Venus, PID, IME, RDIC, DSD Host, SATH, RMS and related systems.

You will triage issues, analyze root causes, and collaborate with Kroger and PL Marketing teams to maintain availability and salability of products. This hybrid role requires working at the PLM Corporate office at least two full days per week, with strong emphasis on process improvement,