Item Processing Specialist II

First Financial Bank; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

First Financial Bank in Abilene, Texas seeks an Item Processing Specialist to oversee electronic processing, ATM deposits, and Check21 file handling. You will collaborate with branch staff, vendors, and internal teams to resolve processing issues and ensure expedient customer service.

The role emphasizes accuracy, deadline management, and attention to detail in a fast-paced environment, with responsibilities spanning item processing and debit card production.

Qualifications

• High school diploma or equivalent required with 12 months’ work experience.
• Item Processing, teller, and 10-key experience preferred.
• Proficient in Word, Excel and Outlook; banking fundamentals knowledge required.

Responsibilities

• Receive and process all incoming electronic Check21 files and deposits.
• Answer questions from branch employees about teller capture processes.
• Process newly issued or reissued Visa debit cards.
• Handle all incoming communications and adapt to changing work demands.
• Maintain accuracy under deadlines with minimal supervision.

Skills

Item Processing

Teller experience

10-key

Customer service

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Office Location

Abilene, Texas, United States

Scope / Responsibilities

Incumbent has responsibility for overseeing all electronically processed items such as cash letters, teller work captured by branch personnel, remote deposit merchant deposits, ATM deposits, mobile capture deposits, and incoming correspondent bank files. Incumbent has face-to-face, telephone, and written contact with bank personnel concerning deposit correction creation when an error has been determined. Incumbent is responsible for providing expedient customer service whether serving internal customers, external customers, or vendors. Incumbent performs various daily activities of Item Processing and debit card production as assigned. Primary contacts are FTS customers, Item Processing supervisor, software vendors, hardware vendors, and branch personnel. In the absence of the supervisor, manager, or assistant manager, it is important that decisions are made within set departmental guidelines.

Essential Functions

Receive and process all incoming electronic Check21 files, electronic deposits from ATM, merchants, and mobile app deposits, and creating outgoing electronic Check21 files.

Answer questions and resolve issues from branch employees about teller capture and its processes while working through technical issues with teller capture software.

Process newly issued or reissued Visa debit cards.

Process and respond to all incoming methods of communication.

Adapt to frequent change in the work environment and manage competing demands.

Must be able to handle frequent deadlines and interact in a positive manner with people. Duties and responsibilities require judgment, initiative, and attention to detail as well as working with minimal supervision. Performs all other duties as assigned.

Minimum Qualifications

High school graduate or equivalent certification with 12 months’ work experience is required. Item Processing, teller, and 10-key experience are preferred. Must have the ability to deal with internal and external customers politely and efficiently and have the ability to lift 40 lbs. A working knowledge of Microsoft Office Word, Excel and Outlook is required. Knowledge of banking fundamentals, its procedures, and bank regulations as they pertain to deposits with proficiency in grammar and punctuation is also required. Must be able to handle frequent deadlines and interact in a positive manner with people. Duties and responsibilities require judgment, initiative, and attention to detail as well as working with minimal supervision.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)