Italian-Speaking Travel Support Specialist — Greece

Mercier Consultancy Group; United States; Remote; USD 24,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

13th/14th salary

Training program

Health insurance

Relocation package

Performance bonus

Multicultural team

Job summary

Mercier Consultancy Group is sourcing an Italian-speaking Customer Service Agent for Booking.com in Greece. The role involves supporting travelers via phone, email, and chat, handling inquiries, modifications, and cancellations, and collaborating with hotel partners to ensure smooth reservations.

You will assist with travel policies, platform features, and provide detailed records to improve service. Fluency in Italian and English is required; EU passport or Greece residency is necessary.

Qualifications

• Native or fluent Italian (spoken and written).
• Proficiency in English in an international work environment.
• Valid EU passport or residency permit in Greece.
• Experience in hospitality, travel, or customer service is desirable.

Responsibilities

• Provide professional and empathetic customer support via phone, email, and chat for Booking.com users.
• Manage accommodation inquiries, bookings, modifications, and cancellations.
• Resolve travel-related issues promptly to maintain high customer satisfaction.
• Collaborate with international hotel partners to resolve reservation discrepancies.
• Guide customers on travel policies and platform features for a seamless experience.
• Document customer interactions to support continuous service improvements.

Job description

Mercier Consultancy Group is sourcing an Italian-speaking Customer Service Agent for Booking.com in Greece. The role involves supporting travelers via phone, email, and chat, handling inquiries, modifications, and cancellations, and collaborating with hotel partners to ensure smooth reservations.

You will assist with travel policies, platform features, and provide detailed records to improve service. Fluency in Italian and English is required; EU passport or Greece residency is necessary.