Italian EdTech Account Manager – Remote Renewals & Growth

Kodland; United States; Remote; USD 12,064 - 17,778; Full time

Benefits offered by this job

Fixed monthly base €900

Commission on revenue (up to 6%)

Remote-first, international team

Growth opportunities and training

Job summary

Kodland, an international online programming school for children and young people, is expanding its Customer Success team. We are seeking an Italian-speaking Customer Success professional to manage a portfolio of learning customers and drive renewals.

You will work remotely with an international team, leveraging HubSpot or Salesforce, build relationships, negotiate offers, and close renewals and upsells. Typical pay is €900 base plus commission; total monthly €950–€1,400 for top performers.

Qualifications

• Native or fluent Italian (spoken and written) – mandatory.
• English B2+ for internal communication.
• From 6 months of experience in EdTech, SaaS, Customer Success, Account Management, B2C Sales, Telemarketing, Retention, or similar consultative sales roles.
• Strong CRM skills (HubSpot, Salesforce, or similar), objection handling, and closing techniques.

Responsibilities

• Manage a portfolio of existing customers throughout their learning journey, ensuring high engagement and long-term retention.
• Conduct outbound sales and retention activities via phone, WhatsApp, email, and CRM to renew learning packages.
• Build strong relationships with customers, understand their goals, and recommend the right learning solutions.
• Negotiate offers, prepare personalized proposals, and close renewals, upsells, and reactivations.
• Maintain accurate CRM records and collaborate with Customer Success, Teaching Operations, and Finance teams.

Skills

CRM skills (HubSpot/Salesforce)

Objection handling

Closing techniques

Tools

HubSpot

Salesforce

Job description

Kodland, an international online programming school for children and young people, is expanding its Customer Success team. We are seeking an Italian-speaking Customer Success professional to manage a portfolio of learning customers and drive renewals.

You will work remotely with an international team, leveraging HubSpot or Salesforce, build relationships, negotiate offers, and close renewals and upsells. Typical pay is €900 base plus commission; total monthly €950–€1,400 for top performers.