IT Vendor Mgmt & Procurement Specialist

American Greetings Corporation; Westlake (OH); On-site; USD 80,000 - 105,000; Full time

Job summary

American Greetings Corporation in Westlake, Ohio, is seeking an IT Vendor Management, Sourcing and Procurement Specialist to lead strategic IT vendor relationships and oversee sourcing, procurement, contract, and license management across a multi-vendor environment.

You will partner with IT and business stakeholders to identify technology solutions, lead vendor selection and procurement, and support annual budgeting with cost estimates.

Qualifications

• Proven experience leading IT vendor relationships and procurement activities.
• Ability to develop vendor scorecards and monitor SLAs and KPIs.
• Strong collaboration with IT and business stakeholders to meet cost and performance targets.

Responsibilities

• Maintain the list of preferred vendors and monitor vendor landscape.
• Develop onboarding, training, and offboarding processes for vendors.
• Collaborate with IT and business ops to meet vendor performance requirements.
• Develop vendor scorecards and monitor performance vs SLAs and KPIs.
• Ensure due diligence, risk assessment, and ongoing vendor monitoring are performed.
• Lead vendor dispute resolution and escalation when needed.
• Manage license compliance and license management processes.
• Coordinate vendor selection through RFP processes with stakeholders.
• Negotiate contract terms, conditions, and incentives with vendors.
• Lead renewal processes ensuring value and right-sizing of environments.

Skills

Vendor management

Contract negotiation

SLA/KPI management

Budgeting & forecasting

Job description

Because this position requires regular on-site work at our Creative Studios in Westlake, Ohio, we will focus on candidates who currently reside in Northeast Ohio.

The IT Vendor Management, Sourcing and Procurement Specialist is responsible for leading strategic IT vendor relationships and overseeing sourcing, procurement, contract, and license management activities across a multi-vendor technology environment. This role ensures vendors meet performance, service, compliance, and cost expectations while partnering closely with IT and business stakeholders to identify technology solutions, lead vendor selection and procurement processes, support operational efficiency, and develop vendor capital and expense budget estimates as input to the annual budgeting process.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Maintain the list of preferred vendors and keep abreast of the vendor landscape to retire and replace vendors as the market or individual vendor peformance changes
• Develop and execute standard onboarding, training and off boarding processes/policies for vendors
• Work closely with colleagues in IT and business operations to understand and meet their requirements and expectations of vendor performance
• Develop vendor performance scorecards and directly or through vendor owners monitor day-to-day vendor operations and performance against service-level agreements (SLAs) and key performance indicators (KPIs), examine measured results for problem determination and root cause analysis, and works with the vendors on continuous improvement
• Ensure enterprise-wide needs for due diligence, risk assessment and continuing vendor monitoring are being accomplished
• Facilitate and lead vendor dispute/issue resolution and escalation
• Establish, maintain or update technology license management processes
• Complete vendor initiated audits
• Partner with IT Delivery Managers to assure appropriate support processes and license compliance are established prior to project initiation and production deployments
• Lead multiple vendor selection processes with application delivery and business process owners across a wide scope of technology including initial need analysis, identifying solution providers, managing request for proposal process and vendor selection
• Leads and assists with negotiating contract terms, conditions, modifications, incentives and remedies, while working with key stakeholders to ensure their requirements are met
• Lead support and subscription rewal processes ensuring value and right sizing of the environment is incorporated into the renewal
• Review and monitor vendor invoices to ensure appropriateness
• Focusing on continuously improving sourcing processes that align with business needs to ensure the best possible performance and outcomes for our internal customers
• Provide annual cost estimate inputs into the current fiscal year and future years capital and expense budgeting process
• Facilitates the design, implementation, and management of process improvements to deliver increase in operational efficiency in all contractor processes
• Maintain or update technology contract library