IT User Support Associate – Office Tech

GT Restructuring; Miami (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Greenberg Traurig, a global law firm, is seeking a Junior IT User Support Specialist for our Miami office. You will provide technology-related consultation and support in an office environment, including deployment, administration, and support of IT systems essential to daily operations.

The role reports to the IT User Support Supervisor and requires strong problem-solving, outstanding communication, and a proactive, client-focused attitude. Travel to other offices may be required.

Qualifications

• Bachelor’s degree in computer science, information technology, or related field preferred
• 1–3 years’ experience providing technology support in a professional office environment
• Experience working with networked and local printers, scanners, advanced copiers, and other hardware peripherals preferred
• Experience with networking devices, cabling, and associated troubleshooting preferred
• Prior use of a trouble ticket tracking system preferred

Responsibilities

• Supports computer hardware and software, and maintains computer hardware asset inventory
• Assists with system setups, breakdowns, and office moves
• Supports Conference Room Services with video conferencing, AV setups, and take-downs
• Supports mobile devices with a focus on Enterprise Vault email delivery and archiving system
• Supports telephone and voicemail systems
• Tracks user support requests and system failures
• Escalates more complex issues to advanced support service teams and communicates with end user
• Proactively interacts with the Helpdesk and local users to identify unreported or repetitive problems
• Performs preventative and routine maintenance
• Procures miscellaneous technology supplies
• Coordinates with IT vendors and other departments
• Works with core IT teams on implementation and support of technology rollouts and projects
• Recognizes and makes recommendations for training where opportunities exist to address common support issues

Skills

Attention to detail

Excellent communication

Team collaboration

Troubleshooting

Adaptability

Client service

Education

Bachelor's degree in computer science or IT

Tools

Windows 11

Microsoft 365 / O365

Intune

Citrix

VPN

Remote Desktop

Video conferencing equipment

Job description

Greenberg Traurig, a global law firm, is seeking a Junior IT User Support Specialist for our Miami office. You will provide technology-related consultation and support in an office environment, including deployment, administration, and support of IT systems essential to daily operations.

The role reports to the IT User Support Supervisor and requires strong problem-solving, outstanding communication, and a proactive, client-focused attitude. Travel to other offices may be required.